Senior Digital Business Analyst (Salesforce Centre of Enablement)

Job description

Job summary

Join Ofgem and play a key role in shaping the future of the UKs energy sector. As a Senior Digital Business Analyst within our Salesforce Centre of Enablement, you will help drive the delivery of Ofgems Digital Strategy by leading business analysis across a portfolio of transformational digital, data and AI initiatives. Working at the heart of our Salesforce programme, you will collaborate with stakeholders across the organisation to understand business challenges, identify opportunities for improvement, and design user-centred solutions that support Ofgems mission of delivering a safe, affordable and sustainable energy system. You will undertake research and analysis to understand business processes, operating models, data requirements and user needs, translating these into clear functional and non-functional requirements for delivery teams. Acting as a trusted link between business and technical colleagues, you will ensure solutions are aligned with organisational objectives, regulatory obligations, architectural standards and user expectations. You will support feasibility assessments, proof-of-concept activities and product prioritisation, using evidence-based insights to help shape minimum viable products and future enhancements. The role requires a strong understanding of how people, processes, data and technology interact to deliver effective services, alongside an appreciation of the capabilities of the Salesforce platform. You will take ownership of the quality and consistency of business analysis deliverables, build and maintain reusable requirements and user story repositories, and promote best practice across projects. Working across multiple initiatives simultaneously, you will identify risks, constraints and impacts, define success measures, and champion continuous improvement through lessons learned and stakeholder feedback. This is an exciting opportunity for an experienced Digital Business Analyst to contribute to large-scale digital transformation, improve services for colleagues and consumers, and support Ofgems strategic ambitions as it accelerates the transition to Net Zero.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Please note:

SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK Please ensure you can achieve and maintain SC clearance.

Job description

Key Responsibilities:

The role requires collaboration with stakeholders to understand Ofgems regulatory and civil service context, ensuring alignment with statutory duties, governance, and strategic priorities. You will elicit, define, and manage business and user requirements through a range of methods, maintaining traceability and facilitating prioritisation throughout the delivery lifecycle. You will support feasibility assessments and proof-of-concept exercises, shaped around your knowledge of the capabilities of the Salesforce Platform. You will contribute to designing holistic, user-centred solutions across people, process, information, and technology, leveraging best practices and aligning with enterprise architecture, accessibility standards, and regulatory constraints. Youll act as a trusted intermediary between business and technical teams, facilitating decision-making through structured analysis and data-driven insights. Youll champion continuous improvement and ensure feedback and lessons learned inform future projects.

Key Outputs and Deliverables:

• Investigation & Analysis: Artefacts such as SWOT/PESTLE analysis, process models, problem/opportunity statements, and stakeholder maps.
• Requirements Management: Requirements artefacts; catalogues, user stories, acceptance criteria, traceability matrices, and prioritisation frameworks such as MoSCoW.
• Solution Design: Solution options, feasibility studies, target operating models, gap analyses, and high-level designs.
• Stakeholder Engagement: Engagement strategies, workshop plans and outputs, decision logs, and visuals (e.g., journey maps, personas) to validate solutions.
• Change Implementation: Support business case development, process changes, training needs analysis, and post-implementation reviews.

Person specification

Role criteria:In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.

Essential Criteria:

• Experience in supporting the analysis, design and implementation of services in the Salesforce Platform (LEAD)
• BCS International Diploma in Business Analysis (or equivalent).
• Proven ability to lead and shape business analysis work within digital, data and technology programmes and projects.
• Proven experience of applying agile approaches to Business Analysis (e.g. working iteratively, agile requirements techniques, inspecting and adapting)

Desirable Criteria:

• Experience using tools like Azure DevOps/JIRA, Confluence, Visio, BPMN, Miro, or Trello to support analysis and collaboration.
• Knowledge of government policy, standards, regulatory environments, and Government Digital Service (GDS).

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be asked toprepare a presentation.Full details ofthe*presentation willbeincluded in the invitation to interview.

Benefits

Alongside your salary of 49,452, OFGEM contributes 14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your CV anonymising all details where necessary.

You will then be asked to provide a 1000 word personal statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Lucy Dowding
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments Role Profile_480267 Senior Digital Business Analyst (Salesforce Centre of Enablement) Opens in new window (pdf, 148kB) Candidate Pack_480267 Senior Digital Business Analyst (Salesforce Centre of Enablement) Opens in new window (pdf, 1312kB) Terms and Conditions Apr25 Opens in new window (pdf, 335kB)