Senior Delivery Manager

Job description

Senior Delivery Manager

Birmingham, Edinburgh, Glasgow, Leeds or Manchester (3 days per week in the office)

Salary range starting at £60,000 a year

Role Overview

Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates; Flexible Services, Consulting and Technology, Legal Project Management and Managed Legal Services (MLS). This role sits within our MLS team.

As the Vario team grows, we are recruiting a Senior Delivery Manager to support our MLS Delivery Managers in ensuring that our teams are delivering a world class legal service to our practice groups and external clients. The role will also develop and bring to life our engagement strategies with both sectors and groups, to ensure that MLS Delivery is providing the range and breath of services required.

The successful candidate will:

• Manage several legal delivery teams, ensuring a high level of service delivery and client satisfaction
• Engage with sectors and groups across Pinsent Masons to identify requirements for new service offerings, with a view to developing new service capability and delivery models
• Lead the development of a firmwide engagement approach that will promote utilisation of services and develop effective internal relationships
• Input into the ongoing development of our career frameworks and people development agenda
• Actively support the development of client solutions, validating approaches and service models, and supporting / presenting to clients at RfP's and pitches
• Effective management of service metrics and commercial frameworks, including resource utilisation, financial management and client service level agreements

Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Demonstrable experience of utilising service delivery frameworks to ensure efficiency and promote continuous improvement
• Significant experience in managing the delivery of multi-disciplined legal services in a high volume, multi-location environment
• Significant experience of influencing stakeholders in a large commercial law firm to promote the benefits of utilising alternative service delivery models
• Comprehensive understanding of delivering service models to meet client demand

What can we offer you?

• Agile working (the opportunity to work from home, subject to diary commitments)
• Carers' leave (up to five paid days' leave towards caring responsibilities)
• 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
• Contributory pension of up to 5%.
• Private healthcare policy
• Death in service cover (4 x base salary).
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
• Cycle to work scheme.

What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

Our in-house recruiter, Victoria Greaves, would be happy to have an informal chat about this role, provide this job advert or our application form in an alternative format, and/or discuss any reasonable adjustments to be made either during the recruitment process or after offer stage. You can contact Victoria by emailing [email protected]

#LI-VG1We are recruiting a Delivery Manager to support our MLS Delivery teams in ensuring that we are delivering a world class legal service to our practice groups and external clients. The role will support our engagement strategies with both sectors and groups and focus on the pastoral care and development of our legal delivery teams and their capabilities.