Senior Business Development CRM Executive

Job description

Job Title: Senior Business Development CRM Executive

Location: Manchester, Glasgow or Edinburgh

Hours of work: 35 hours per week (Monday to Friday, 9:30am - 5:30pm, England OR 9:00am - 5:00pm, Scotland)

About our Business

Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Purpose of the role

The CRM Technology Team is responsible for the firm's CRM Technology Strategy with a clear focus on minimising administrative resource and maximising commercial benefit from the data within our CRM system. You will be the technical subject matter expert for our CRM platform, own the day-to-day processes, and support the CRM Technology Manager on implementation of projects and the longer-term strategy for CRM at Pinsent Masons.

Candidate Overview

We are looking for candidates that ideally hold the following skills and experience:

• Able to help our people at all levels in our firm get the most out of our CRM technology.
• Own our day-to-day data management processes, ensuring that these are efficient and result in the best possible data for the business.
• Own our training programme and work with our IT training team to ensure training is efficient, effective and delivered at the right moment.
• Supporting the team in ensuring integrations, automated processes and upgrades/enhancements are efficiently managed and lead to continuous improvement to our system.
• Contributing to the development of a long-term CRM strategy aligned to business strategy around client development and client journey planning, client engagement and campaign management.
• Knowledge of a CRM system and its usage for business development.
• Understanding of the technical aspects of CRM, and itegrating CRM data with other data sources.
• Experience in training and support in production of training courses.
• Support the team in ensuring integrations, automated processes, and upgrades/enhancements are efficiently managed and lead to continuous improvement to our system
• Contribute to the development of a long-term CRM strategy aligned to business strategy around client development and client journey planning/client engagement/campaign management
• Knowledge of a CRM system and its usage for business development
• Understanding of the technical aspects of CRM, and integrating CRM data with other data sources
• Project management experience and ability to run simple projects without supervision
• Ability to contribute towards process improvements and proactively suggest new ideas
• Ability to collaborate with and influence individuals at all levels.
• Experience in training and support in production of training courses

What can we offer you?

• Agile working (the opportunity to work from home, subject to commitments)
• Carers' leave (up to five paid days' leave towards caring responsibilities)
• 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
• Contributory pension of up to 5%.
• Private healthcare policy
• Death in service cover (4 x base salary).
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
• Cycle to work scheme.

What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

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