Senior Business Change Manager

Job description

Job summary

Ofgem is Great Britains independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Role Purpose

The Senior Business Change Manager plays a pivotal role in the success of strategic change: designing,leadingand delivering change interventions for large projects, or across a complex portfolio of smaller projects. This includes providing visible leadership across the change portfolio, modelling best practice in business change, ensuring alignment with strategic direction,maintainingconsistency ofapproachand supporting effectiveprioritisation,sequencingand governance of change activity.

The role is to ensure successful adoption of strategic change initiatives across Ofgem by working closely withprogrammeteams,directoratesand stakeholders.Therolefocusesonembeddingnewwaysofworking,managingimpactsand supportingbenefitsrealisation. Acting as the bridge betweenprogrammedelivery and business operations, the postholder drives engagement, readiness and capability building to enable sustainable change.

The postholder will work with senior leaders,programmeteams and delivery partners tomaintaina clear view of the change portfolio,identifyinterdependencies, manage competingprioritiesand ensure leaders have the insight needed to maketimely, evidence-based decisions.

Job description

KeyResponsibilities

Portfolio Management & Leadership

• Maintain oversight of the change portfolio,providinga consolidated view of activity, priorities, sequencing, risks,interdependenciesand resource implications.

• Work with senior leaders and delivery teams to support portfolio-level decision-making, helping toprioritisechange activity and ensure effort is focused on the highest-value outcomes.

• Provide visible,inclusiveand effective leadership across multidisciplinary teams, creating clarity of purpose, buildingcapabilityand enabling colleagues to perform at their best.

• Collaborate closely with Project Managers to ensure business change activity directly supports delivery of the benefits and outcomes set out in the business case.

• Develop and communicatea clear visionfor change, setting consistent standards and championing best practice change management tools, processes andbehavioursacross projects andprogrammes.

ChangePlanning&Adoption

• Develop,maintainanddeliverrobustchangeplansalignedtoprogrammeobjectives,milestonesand delivery timelines.

• Workcloselywithprogrammeandprojectmanagerstointegratechange activity into overall delivery plans.

• Provide business change input into business cases, ensuring the scale of change, stakeholder impacts, readiness activity, adoption approach and benefits realisation requirements are accurately reflected.

StakeholderEngagement&Communications

• Buildandsustainstrongnetworksacrosstheorganisationandwithkey external partners whererequired.

• Coordinateanddelivercommunications,engagementandtraining activities that support effective adoption andbehaviouralchange.

Readiness&ImpactManagement

• Assesschangereadinessacrossimpactedareas,providinginsighton adoption risk and recommending targeted mitigation actions.

• Facilitateworkshops,engagementsessionsandcapability-building activities to address concerns and prepare teams for change.

Governance,Reporting&Standards

• Provideclear,timelyreportingonchangereadiness,adoptionprogress, risks,issuesand stakeholder feedback.

• Championbest-practicechangemanagementstandards,toolsand methodologies acrossprogrammes.

• DevelopandensureadherencetoOfgemschangemanagement

frameworkandstandards.

ContinuousImprovement

• Capturelessonslearnedfromchangedelivery,andembedimprovements into standards,toolsand ways of working.

• Activelycontributetothedevelopmentofastrong,connected,and effective change management community.

Person specification

KeySkillsandCapabilities

• Provenexperienceinbusinesschangemanagementwithincomplexorganisations.

• Strongstakeholderengagementandinfluencingskills.

• Knowledgeofchangemanagementmethodologiesandtools(e.g.,Prosci,ADKAR).

• Excellentcommunicationandfacilitationskills.

• Abilitytomanagemultipleprioritiesanddeliveratpace.

• Strong portfolio management capability, including the ability to manage competing priorities,dependenciesand risks across multiple complex change initiatives.

• Visible and inclusive leadership skills, with the ability to set direction, build confidence, influence seniorstakeholders,and bring teams together around shared outcomes.
  
  Essential Criteria

• Experiencedeliveringbusinesschangeinlarge-scaleprogrammes. (Lead criteria 1)

• Experience ofmanaging a portfolio of business changeactivity,includingprioritisation, sequencing, dependency management, risk management,and reporting to senior governance forums. (Lead criteria 2)

• Strongplanningandorganisationalskills.

• Demonstrable leadership experience, including setting direction, motivating teams, influencing seniorstakeholdersand enabling delivery through others in a complexorganisationalenvironment.

• Excellentcommunicationandstakeholdermanagementcapabilities.

• Abilitytoproducehigh-qualityreportsandengagementmaterials.

• Understandingofbenefitsrealisation,andchangeadoption principles.
  
  Desirable Criteria
  
  
• Experienceinpublicsectororregulatedenvironments.

Qualifications
Must have an accreditation in change management? (e.g. PROSCI, APMG Change Management) If so, please state.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Communicating and Influencing
• Seeing the Big Picture

Benefits

Alongside your salary of 49,452, OFGEM contributes 14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

You will be asked to provide a 1250 word personal statement evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on thelead criteriaindicated in the essential criteria.

The interview will include a presentation or exercise - details of which will be released to candidates invited to interview.

Feedback will only be provided if you attend an interview or assessment.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : [email protected]
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: [email protected] in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website.

Attachments Terms and Conditions Apr25 Opens in new window (pdf, 335kB) Candidate Pack - Senior Business Change Manager Opens in new window (pdf, 609kB) Senior Business Change Manager, Role Profile Opens in new window (pdf, 161kB)