Revenues Officer - Business Rates Team

Job description

Job Description

About the Role

We are seeking a motivated and customer-focused Revenues Officer to join our Business Rates team. In this role you will be delivering a high-quality Business Rates service, ensuring the accurate administration, billing, collection and recovery of Non-Domestic Rates whilst maximising income for the Council. The successful candidate will be responsible for managing a varied caseload, dealing with enquiries relating to Business Rates liability, reliefs, exemptions, valuation issues, property occupation and recovery action. You will work closely with businesses, ratepayers and partner agencies, using your technical knowledge and problem-solving skills to provide clear advice, make sound decisions and support the Council's collection objectives. The role will also involve attending Magistrates' Court when required, negotiating payment arrangements and helping customers find sustainable solutions to their debts.
About Enfield Council

Enfield Council serves one of London's most diverse boroughs and is committed to creating opportunity and delivering high-quality services for local people. We value colleagues who are collaborative, adaptable and focused on achieving positive outcomes. By joining us, you will contribute to a customer-focused revenues service that protects vital income for the Council and helps fund essential services for residents and businesses.
About the Ideal Candidate

We are seeking an experienced and adaptable individual with a background in a financial, revenues, collection or debt recovery environment. You will have excellent verbal and written communication skills with a strong working knowledge of relevant business rates legislation, local government collection practice and rating administration. You should possess strong analytical and problem-solving abilities, sound decision-making skills and experience of managing customer enquiries through the full billing and recovery cycle. The successful candidate will be confident using IT systems, maintaining accurate records and prioritising a busy workload to meet deadlines and performance targets. In addition, you will be resilient, customer-focused and committed to delivering high standards of service while supporting continuous improvement and innovation.
Our Offer to You

Alongside our comprehensive employee benefits package, you will enjoy a rewarding role where your contribution has a direct impact on the financial wellbeing of the borough and the services delivered to our communities. You will gain exposure to a wide range of Business Rates work, including complex case management, recovery, court attendance and legislative interpretation, helping you build valuable specialist expertise. Enfield Council is committed to investing in its people through ongoing learning and development opportunities, professional growth and flexible ways of working. Hybrid working is well established across many Council teams, subject to service requirements.

Contact Details -

If you would like to know more about the role, please contact Craig Stack on 020 8132 0488 for an informal discussion or to arrange a visit to the team.

If you have any difficulties accessing this information, please contact Andrea Walkerdine at [email protected] or on 020 8132 1022.

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month paid sabbatical for Children's Social Workers

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.