Resourcing Administrator

Job description

Job summary

We are seeking a motivated and organised Resourcing Administrator to join our busy Resourcing Team. This is an excellent opportunity for someone who enjoys fastpaced administrative work, delivering excellent customer service, and supporting recruitment and employment processes within the NHS.The postholder provides comprehensive administrative and coordination support to the resourcing team. The role is a key point of contact for staff and managers, ensuring high-quality customer service, accurate note-taking, and professional management of the resourcing team inbox/ ticketing system and enquiries.
Main duties of the job

The resourcing administrator supports the smooth running of People processes by maintaining records, responding to routine queries, escalating complex issues, and ensuring accurate documentation and data handling in line with Trust policies and NHS standards. The post holder will administer employment checks.This role requires excellent organisational skills, attention to detail, discretion, and the ability to manage multiple priorities in a busy environment.
About us

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.Join us and help shape the future of care in West Essex.

Job description

Job responsibilities

Job overview

We are seeking a motivated and organised Resourcing Administrator to join our busy Resourcing Team. This is an excellent opportunity for someone who enjoys fastpaced administrative work, delivering excellent customer service, and supporting recruitment and employment processes within the NHS.

The postholder provides comprehensive administrative and coordination support to the resourcing team. The role is a key point of contact for staff and managers, ensuring high-quality customer service, accurate note-taking, and professional management of the resourcing team inbox/ ticketing system and enquiries.

Main duties of the job

The resourcing administrator supports the smooth running of People processes by maintaining records, responding to routine queries, escalating complex issues, and ensuring accurate documentation and data handling in line with Trust policies and NHS standards. The post holder will administer employment checks.

This role requires excellent organisational skills, attention to detail, discretion, and the ability to manage multiple priorities in a busy environment.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave-a national programme that's changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we're working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We're a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Detailed job description and main responsibilities

• Provide high quality administrative support to the resourcing team.
• Maintain organised electronic and paper filing systems in line with GDPR and Trust policy.
• Support the preparation of reports, letters and documentation
• Attend formal and informal meetings to take clear, accurate and professional notes.
• Produce timely meeting notes and action logs for circulation.
• Support confidential meetings where discretion and accuracy are essential (e.g. formal meetings, hearings, panels, project groups).
• Monitor and manage the team's generic inbox on a daily basis, ensuring timely, accurate, and customer focused responses.
• Triage, categorise, and escalate queries appropriately, maintaining clear communication and service user satisfaction.
• Maintain an organised record of queries and recurring issues to support continuous improvement.
• Act as a first point of contact for staff and managers contacting the team.
• Provide helpful, accurate information and signposting.
• Maintain professional, calm and supportive communication at all times.
• Use relevant systems including; Jobtrain/ DBS system, Electronic Staff Record (ESR), ensuring these are kept up to date
• Undertake employment check appointments, face to face or virtual, including Right to Work and identification checks
• Inputting of employment checks onto ESR and ensuring these are kept up to date
• Completion of honorary contracts and clinical attachments
• Ensure all relevant paperwork/documents is in the appropriate employee files
• Assist with completing terms and conditions/ contracts of employment and amendments to terms and conditions

Job description
Job responsibilities

Job overview

We are seeking a motivated and organised Resourcing Administrator to join our busy Resourcing Team. This is an excellent opportunity for someone who enjoys fastpaced administrative work, delivering excellent customer service, and supporting recruitment and employment processes within the NHS.

The postholder provides comprehensive administrative and coordination support to the resourcing team. The role is a key point of contact for staff and managers, ensuring high-quality customer service, accurate note-taking, and professional management of the resourcing team inbox/ ticketing system and enquiries.

Main duties of the job

The resourcing administrator supports the smooth running of People processes by maintaining records, responding to routine queries, escalating complex issues, and ensuring accurate documentation and data handling in line with Trust policies and NHS standards. The post holder will administer employment checks.

This role requires excellent organisational skills, attention to detail, discretion, and the ability to manage multiple priorities in a busy environment.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave-a national programme that's changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we're working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We're a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Detailed job description and main responsibilities

• Provide high quality administrative support to the resourcing team.
• Maintain organised electronic and paper filing systems in line with GDPR and Trust policy.
• Support the preparation of reports, letters and documentation
• Attend formal and informal meetings to take clear, accurate and professional notes.
• Produce timely meeting notes and action logs for circulation.
• Support confidential meetings where discretion and accuracy are essential (e.g. formal meetings, hearings, panels, project groups).
• Monitor and manage the team's generic inbox on a daily basis, ensuring timely, accurate, and customer focused responses.
• Triage, categorise, and escalate queries appropriately, maintaining clear communication and service user satisfaction.
• Maintain an organised record of queries and recurring issues to support continuous improvement.
• Act as a first point of contact for staff and managers contacting the team.
• Provide helpful, accurate information and signposting.
• Maintain professional, calm and supportive communication at all times.
• Use relevant systems including; Jobtrain/ DBS system, Electronic Staff Record (ESR), ensuring these are kept up to date
• Undertake employment check appointments, face to face or virtual, including Right to Work and identification checks
• Inputting of employment checks onto ESR and ensuring these are kept up to date
• Completion of honorary contracts and clinical attachments
• Ensure all relevant paperwork/documents is in the appropriate employee files
• Assist with completing terms and conditions/ contracts of employment and amendments to terms and conditions

Person Specification

Qualifications

Essential

• Educated to A level or NVQ level 3 (or equivalent qualifications or significant relevant experience)

Desirable

• Certificate in personnel practice/ CIPD/ Human Resources
• Willingness to complete internal resourcing training

Experience

Essential

• Administrative experience in busy environments
• Experience handling generic inboxes or multi-channel queries

Desirable

• Previous exposure to resourcing/ HR/ People functions
• Experience using Jobtrain or other recruitment systems

Person Specification
Qualifications

Essential

• Educated to A level or NVQ level 3 (or equivalent qualifications or significant relevant experience)

Desirable

• Certificate in personnel practice/ CIPD/ Human Resources
• Willingness to complete internal resourcing training

Experience

Essential

• Administrative experience in busy environments
• Experience handling generic inboxes or multi-channel queries

Desirable

• Previous exposure to resourcing/ HR/ People functions
• Experience using Jobtrain or other recruitment systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust
Address

Kao Park

Harlow

Essex

CM17 9NA

United Kingdom

Employer's website