Recruitment Officer

Job description

Job summary

At Ofgem, we are committed to building a workforce that reflects the diverse communities we serve while helping to deliver a cleaner, more affordable and secure energy future for Great Britain. As a Recruitment Officer, you will play a vital role in attracting talented people to our organisation by providing high-quality administrative and coordination support across the full recruitment lifecycle. Working closely with Recruitment Advisors, hiring managers and key stakeholders, you will ensure recruitment campaigns are delivered efficiently, compliantly and with an excellent candidate experience at their heart.

This is a fast-paced and varied role where organisation, attention to detail and customer service are essential. You will be responsible for setting up vacancies and adverts, coordinating candidate communications, arranging interviews and assessments, managing recruitment documentation and maintaining accurate records within our Applicant Tracking System. You will help ensure campaigns progress smoothly, meet agreed service levels and comply with Civil Service Recruitment Principles, data protection requirements and governance standards.

The successful candidate will be a proactive and highly organised administrator who can manage competing priorities while maintaining accuracy and professionalism. You will be confident communicating with candidates, hiring managers and colleagues, handling sensitive information with discretion and supporting reasonable adjustments to create an inclusive recruitment process. Experience within recruitment, HR administration or a regulated environment will be valuable, alongside strong IT skills and a commitment to delivering excellent service.

This is an excellent opportunity for someone looking to develop or build a career in recruitment within a supportive and purpose-driven organisation. You will contribute directly to Ofgems success by ensuring we attract and appoint talented individuals who will help deliver our mission, while also identifying opportunities to improve processes, enhance candidate experience and support continuous improvement across the recruitment function.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

We are currently recruiting for two opportunities within the team: one permanent position and one fixed-term contract initially for a period of six months. Candidates will be assessed against the role requirements, with appointments made in merit order.

Job description

Key Responsibilities:

Campaign Administration & Candidate Co-Ordination:

• Set up requisitions and adverts in the ATS, publish to approved channels, manage candidate communications, collate eligibility/right-to-work documents and support offer/PECS admin.
• Ensure prompt, accurate responses to candidate queries.

Interview & Assessment Scheduling:

• Coordinate panel availability, book rooms/virtual links, issue interview packs and scoring sheets, confirm reasonable adjustments, send invites and confirmations and record outcomes.

Data Quality & Compliance:

• Maintain complete, audit-ready records.
• Follow naming/versioning conventions and data protection requirements. Resolve data gaps and discrepancies.
• Ensure HR documentation meets legal and policy standards, supporting audits and governance requirements.

Advert Preparation & Content Support

• Draft and proof adverts using approved templates and language, ensure brand/policy compliance and track response volumes.
• MI Reporting & Continuous Improvement
• Analyse routine status reports flag bottlenecks to the Recruitment Advisor and suggest template/process improvements.

Key Outputs and Deliverables:

• Ensure accurate and timely entry, maintenance and integrity of data in systems.
• Live, error-free adverts posted to agreed channels.
• Accurate interview schedules, complete packs and documented outcomes within agreed timelines.
• Audit-ready ATS records across each stage (requisition to offer/checks), with consistent data quality.
• Clear, timely candidate and panel communications, including reasonable adjustment confirmations.
• Routine pipeline/status reports that enable advisors and managers to act quickly on risks and delays.
  
  

Key Skills and Capabilities

• Proven administrative experience in recruitment or HR, with strongorganisation and attention to detail.
• Working knowledge of Success Profiles and Civil Service RecruitmentPrinciples, or willingness to learn quickly.
• Confident user of ATS systems, MS Office and scheduling tools; committed todata accuracy and audit standards.
• Clear, professional written and verbal communication; customer-focused andresponsive.
• Ability to manage competing deadlines, reprioritise and maintain composureduring peaks.
• Discretion and integrity in handling confidential and sensitive information.
• Inclusive mindset and practical handling of reasonable adjustments forcandidates and panels.
• Continuous improvement Mindset. Spots issues early and proposes simple,workable fixes.

Person specification

Essential Criteria:

• Proven experience providing administrative support within recruitment or HR processes or regulated environment (Lead Criteria)

• Strong organisational skills with the ability to prioritise tasks and meet agreed SLAs. (Lead Criteria)

• Strong communication skills, both written and verbal, with a customer-focused approach.

• Ability to work collaboratively within a team and with hiring managers to progress campaigns effectively.

Desirable Criteria:

• Experience working within the UK Civil Service or wider public sector, with knowledge of recruitment governance and controls.

• Experience using applicant tracking systems to maintain accurate data and robust audit trails.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions

Benefits

Alongside your salary of 26,694, OFGEM contributes 7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Ability and Experience.

When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personalstatement evidencing how you meet the essentialand desirableskills and capabilities listed in the role profile. Please ensure youdemonstrateclearly, within your supporting statement, how you meet each of thecriteria listed in the role profile.In the event ofreceivinga large number ofapplications,an initialsift may take place on just thelead criteriaindicatedin the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

At Ofgem, we expect our staff to carry out their roles with honesty,fairnessand openness. They should follow the Civil Service code and be free from any influence or bias.We are committed to making sure interests are recognised,declaredand managed appropriately so that we can fulfil our duties as an energy regulator.Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearlydemonstratethat our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : [email protected]
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments Role Profile_487771 Recruitment Officer Opens in new window (pdf, 140kB) Candidate Pack_487771 Recruitment Officer Opens in new window (pdf, 689kB) Terms and Conditions Apr25 Opens in new window (pdf, 335kB)