Receptionist, Maternity

Job description

Detailed job description and main responsibilities

To greet and direct patients/visitors to wards and clinics in a polite and courteous manner.

To facilitate the admission of patients to the Maternity Wards. To support with the preparation of new Maternity bookings.

Please refer to the JD/PS for more details.

Person specification

Experience

Essential criteria

• Knowledge of customer care
• 1 years clerical experience

Desirable criteria

• Previous reception experience Previous NHS/GP experience

Communication and relationship skills

Essential criteria

• Enthusiastic and motivated
• Excellent communication skills
• Ability to deal with rude or aggressive behaviour

Planning and organisation skills

Essential criteria

• Ability to prioritise workload
• Able to use own initiative
• Ability to work both independently and as part of a team

Training & Qualifications

Essential criteria

• GCSE English/Maths Grade C or equivalent Literacy & Numerical Skills
• IT Skills

Desirable criteria

• Previous Nerve Centre experience

Commitment to Trust values

Essential criteria

• Written example of behaviours consistent with Trust values

Equality, Diversity & Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential criteria

• Availability to cover all shift patterns - 8am-2pm, 2pm-8pm, 8pm-8am

Desirable criteria

• Flexible to cover additional shifts. Excellent timekeeping

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

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