Receptionist, Maternity

Job description

Job summary

We are looking for a dynamic and flexible individual with great interpersonal skills to join our team.

Our reception team is made up of 15 Receptionists covering the receptions at the LRI & LGH Maternity Department, where we operate a 24/7 cover on both sites.

Shift Pattern to be discussed and agreed at interview

As a Maternity Receptionist you will be the first point of contact for patients and visitors . The successful candidate will be a team player, quick learner and someone with a good telephone manner, who is reliable, flexible and able to work well under pressure, and have excellent customer service.

You will be working in a fast paced environment. You will need to be adaptable, and able to work under pressure, be of smart appearance, friendly and approachable. Good timekeeping is essential.

The successful applicant should also have previous clerical/reception experience, NHS/GP experience will be desirable. You must be educated to GCSE grade C or equivalent in English and Maths, and possess IT skills

There is an expectation to cover for annual leave and sickness . Once trained you will work independently and will be required to use your own initiative.

Various hours available (working a 4 week rota - 8am-2pm, 2pm-8pm, 8pm-8am)

Main duties of the job

We have two specialist Maternity Units at the LRI & LGH, which include Ante-Natal clinics for Scans and Specialist Care throughout pregnancy

• Maternity Assessment Units at each site for patients to be admitted for review during their pregnancy. Delivery Suites at each site, staffed by Midwives, Doctors, Anaesthetists and MCA's. Neo-Natal Unit based at the LRI and Special Care Baby Unit at the LGH to provide intensive care for babies if needed

Duties to include:

• To greet and Direct patients/visitors to wards and clinics
• Admit patients on to the hospital system
• Answer Telephone queries
• Making up of Patient hospital folders
• Track hospital Notes
• Enter Care Plans on to the Database
• 'Log' department repairs with Estates
• Varied admin duties
• Ensure work area is kept clean and tidy.
• You must be educated to GCSE grade C or equivalent in English and Maths, possess some keyboard skills, with previous clerical experience. There is an expectation to cover for annual leave and sickness on day and night shifts.
• Once trained you will work independently and will be required to use your own initiative. You will need to be reliable, flexible and have excellent customer service care. Uniform will be provided.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvalues and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Job description

Job responsibilities

To greet and direct patients/visitors to wards and clinics in a polite and courteous manner.

To facilitate the admission of patients to the Maternity Wards. To support with the preparation of new Maternity bookings.

Please refer to the JD/PS for more details.

Job description
Job responsibilities

To greet and direct patients/visitors to wards and clinics in a polite and courteous manner.

To facilitate the admission of patients to the Maternity Wards. To support with the preparation of new Maternity bookings.

Please refer to the JD/PS for more details.

Person Specification

Experience

Essential

• Knowledge of customer care
• 1 years clerical experience

Desirable

• Previous reception experience Previous NHS/GP experience

Communication and relationship skills

Essential

• Enthusiastic and motivated
• Excellent communication skills
• Ability to deal with rude or aggressive behaviour

Planning and organisation skills

Essential

• Ability to prioritise workload
• Able to use own initiative
• Ability to work both independently and as part of a team

Training & Qualifications

Essential

• GCSE English/Maths Grade C or equivalent Literacy & Numerical Skills
• IT Skills

Desirable

• Previous Nerve Centre experience

Commitment to Trust values

Essential

• Written example of behaviours consistent with Trust values

Equality, Diversity & Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential

• Availability to cover all shift patterns - 8am-2pm, 2pm-8pm, 8pm-8am

Desirable

• Flexible to cover additional shifts. Excellent timekeeping

Person Specification
Experience

Essential

• Knowledge of customer care
• 1 years clerical experience

Desirable

• Previous reception experience Previous NHS/GP experience

Communication and relationship skills

Essential

• Enthusiastic and motivated
• Excellent communication skills
• Ability to deal with rude or aggressive behaviour

Planning and organisation skills

Essential

• Ability to prioritise workload
• Able to use own initiative
• Ability to work both independently and as part of a team

Training & Qualifications

Essential

• GCSE English/Maths Grade C or equivalent Literacy & Numerical Skills
• IT Skills

Desirable

• Previous Nerve Centre experience

Commitment to Trust values

Essential

• Written example of behaviours consistent with Trust values

Equality, Diversity & Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential

• Availability to cover all shift patterns - 8am-2pm, 2pm-8pm, 8pm-8am

Desirable

• Flexible to cover additional shifts. Excellent timekeeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

University Hospitals of Leicester NHS Trust
Address

Leicester Royal Infirmary & Leicester General Hospital

Infirmary Square

Leicester

LE1 5WW

United Kingdom

Employer's website