Receptionist - Appointment Clerk - CDC

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Mid and South Essex NHS Foundation Trust are seeking Booking Clerks to join our Radiology Department to offer a high standard of administration support to appointment management.

You will work as part of our friendly administration team to provide cross-cover to colleagues as required in times of peak demands and staff absence.

Your role is vital in helping us see our patients in a timely manner and the reduction of the waiting lists. So, if you want to use your admin know-how to drive forward positive change, please apply today.

Please be aware that this role DOES NOT meet the Salary requirements for the Trust to sponsor therefore applicants must have an unrestricted Right to Work in the UK.

Your role will be based at our Britannia House satellite site in Southend.

Main duties of the job

• Liaise directly with patients regarding imaging appointments both verbally and in written format.
• Respond to patient / carer enquiries regarding allocated appointment or attendance on site; providing information as required, resolving straight-forward queries in line with departmental protocols.
• Support with Radiology clinical and administration staff in line with protocols regarding attendance and non-attendance to planned appointments

Your responsibilities will include:

• To follow departmental standards in booking appointments ensuring that patients are appropriately supported when arrangements need to be adjusted.
• Liaise with senior team members to facilitate urgent and unplanned appointments as required.
• Ensure that senior team members are regularly advised about patients breaching key performance indicators (KPIs) thereby minimising clinical risk.
• Escalates repetitive issues to senior team members to ensure that the service offered is regularly reviewed, assessed and revised in keeping with high quality patient experience.
• Liaise with senior team members to ensure that clinics are booked in line with clinical staff availability. As directed, undertake clinic cancellations, re-booking patients as directed.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.

We look forward to your application!

Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, there is no Visa Sponsorship available for this role.

Person specification

Qualifications

Essential criteria

• GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

Essential criteria

• Experience of working in a busy, pressurised customer focussed environment

Desirable criteria

• Demonstrable experience in customer / patient focused role
• NHS Experience
• Experience in use of PAS Careflow and the electronic Referral Service

Skills

Essential criteria

• Computer literate - able to use Microsoft Packages effectively
• Good written communication skills demonstrated through application form

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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