Receptionist - Appointment Clerk - CDC

Job description

Job summary

Mid and South Essex NHS Foundation Trust are seeking Booking Clerks to join our Radiology Department to offer a high standard of administration support to appointment management.

You will work as part of our friendly administration team to provide cross-cover to colleagues as required in times of peak demands and staff absence.

Your role is vital in helping us see our patients in a timely manner and the reduction of the waiting lists. So, if you want to use your admin know-how to drive forward positive change, please apply today.

Please be aware that this role DOES NOT meet the Salary requirements for the Trust to sponsor therefore applicants must have an unrestricted Right to Work in the UK.

Your role will be based at our Britannia House satellite site in Southend.

Main duties of the job

• Liaise directly with patients regarding imaging appointments both verbally and in written format.
• Respond to patient / carer enquiries regarding allocated appointment or attendance on site; providing information as required, resolving straight-forward queries in line with departmental protocols.
• Support with Radiology clinical and administration staff in line with protocols regarding attendance and non-attendance to planned appointments

Your responsibilities will include:

• To follow departmental standards in booking appointments ensuring that patients are appropriately supported when arrangements need to be adjusted.
• Liaise with senior team members to facilitate urgent and unplanned appointments as required.
• Ensure that senior team members are regularly advised about patients breaching key performance indicators (KPIs) thereby minimising clinical risk.
• Escalates repetitive issues to senior team members to ensure that the service offered is regularly reviewed, assessed and revised in keeping with high quality patient experience.
• Liaise with senior team members to ensure that clinics are booked in line with clinical staff availability. As directed, undertake clinic cancellations, re-booking patients as directed.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job description

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role.

Job description
Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role.

Person Specification

Qualifications

Essential

• GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

Essential

• Experience of working in a busy, pressurised customer focussed environment

Desirable

• Demonstrable experience in customer / patient focused role
• NHS Experience
• Experience in use of PAS Careflow and the electronic Referral Service

Skills

Essential

• Computer literate - able to use Microsoft Packages effectively
• Good written communication skills demonstrated through application form

Person Specification
Qualifications

Essential

• GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

Essential

• Experience of working in a busy, pressurised customer focussed environment

Desirable

• Demonstrable experience in customer / patient focused role
• NHS Experience
• Experience in use of PAS Careflow and the electronic Referral Service

Skills

Essential

• Computer literate - able to use Microsoft Packages effectively
• Good written communication skills demonstrated through application form

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust
Address

Southend

Southend

SS2 6GE

United Kingdom

Employer's website