Quality, Information, Safety and Governance (QISG) Co-ordinator

Job description

Job summary

Quality, Information, Safety and Governance CoordinatorThe RoleBehind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes. At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly.As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests. This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance. Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities. What youll focus on
Main duties of the job

As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints, and information requests. Youll focus on coordinating QISG meetings, maintaining accurate records, supporting incident and information request processes, producing reports, and supporting audits and inspections. You need to have experience in an administrative, governance, quality, or healthcare support role, confidence in using systems to manage data, and strong organisational skills. IC24 values safety, quality, and compliance with regulatory standards, and the role requires a commitment to these principles.
About us

Integrated Care 24 (IC24) is the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for patients and aims to reduce the demand on secondary care services. The organisation provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services. IC24 is dedicated to providing equal opportunities for all and encourages applications from underrepresented groups. They are committed to creating an inclusive environment where everyone feels they belong and strive to safeguard and protect the welfare of those who use their services and their employees.

Job description

Job responsibilities

Package Description:
Quality, Information, Safety and Governance Coordinator

The Role

Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes.

At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly.

As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests.

This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance.

Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.

What youll focus on

Coordinating QISG meetings, agendas, actions and documentation Maintaining accurate records including risk registers, complaints logs and governance trackersSupporting incident, complaints and information request processes (including DSARs and RFIs) Producing reports and extracting data from governance systems (e.g. Ulysses)Supporting audits, inspections and quality assurance activity Maintainingshared mailboxes and ensuring timely routing of queriesSupporting the development and dissemination of learning from incidents and complaints Assisting with DSPT and information governance compliance activity Ensuring governance documents and archives are accurate, organised and accessible

About you

Youre organised, detail-focused and comfortable working in a structured but fast-moving governance environment. You can manage competing priorities, handle sensitive information appropriately, and support multiple stakeholders with professionalism and accuracy.

This role would suit someone who:

Has experience in an administrative, governance, quality or healthcaresupport role Isconfident using systems to manage data, reports and documentation Understands the importance ofconfidentiality, information governance and data protection Has strong organisational skills and can manage multiple deadlines Communicates clearly and works well with a range of stakeholders Is comfortable producing accurate notes, reports and maintaining records Has excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location

Ashford, Kent

Hybrid working with a minimum of 2 days per week in the office.

Whats in it for you?

Annual Salary of £26,000 Opportunity to join the NHS Pension Scheme Additional annual leave above statutory minimum based on service Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.

We celebrate brave ideas and brave people.careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

#LI-LJ1

Job description
Job responsibilities

Package Description:
Quality, Information, Safety and Governance Coordinator

The Role

Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes.

At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly.

As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests.

This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance.

Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.

What youll focus on

Coordinating QISG meetings, agendas, actions and documentation Maintaining accurate records including risk registers, complaints logs and governance trackersSupporting incident, complaints and information request processes (including DSARs and RFIs) Producing reports and extracting data from governance systems (e.g. Ulysses)Supporting audits, inspections and quality assurance activity Maintainingshared mailboxes and ensuring timely routing of queriesSupporting the development and dissemination of learning from incidents and complaints Assisting with DSPT and information governance compliance activity Ensuring governance documents and archives are accurate, organised and accessible

About you

Youre organised, detail-focused and comfortable working in a structured but fast-moving governance environment. You can manage competing priorities, handle sensitive information appropriately, and support multiple stakeholders with professionalism and accuracy.

This role would suit someone who:

Has experience in an administrative, governance, quality or healthcaresupport role Isconfident using systems to manage data, reports and documentation Understands the importance ofconfidentiality, information governance and data protection Has strong organisational skills and can manage multiple deadlines Communicates clearly and works well with a range of stakeholders Is comfortable producing accurate notes, reports and maintaining records Has excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location

Ashford, Kent

Hybrid working with a minimum of 2 days per week in the office.

Whats in it for you?

Annual Salary of £26,000 Opportunity to join the NHS Pension Scheme Additional annual leave above statutory minimum based on service Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.

We celebrate brave ideas and brave people.careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

#LI-LJ1

Person Specification

Qualifications

Essential

• Experience in administrative, governance, quality, or healthcare support roles; strong organisational skills; proficiency in using Microsoft Office and managing data; understanding of confidentiality, information governance, and data protection.

Person Specification
Qualifications

Essential

• Experience in administrative, governance, quality, or healthcare support roles; strong organisational skills; proficiency in using Microsoft Office and managing data; understanding of confidentiality, information governance, and data protection.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd
Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website