Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Product Manager - Colt Portfolio Digital Customer Journey Designer
Any Colt Europe location
The role is to lead the strategy, execution and development for the Colt portfolio . This will include:
Define a common customer experience for each target segment
Agree and lead a cross-product UX/UI strategyChampion a consistent automated service consumption strategy via APIs for relevant channels
Deliver the Go to Market basis for UX/UI launches
Manages a rapid release programme of software based development for customer UIs
Collaborate with Development and operational teams to align UX process with their respective processes
Create mid-to-high fidelity prototypes based on high-level business, functional, and technical requirements
Use creative problem-solving to tackle complex business problems
Understand and specify evolving customer requirements to achieve a higher automation and integration in the consumption of connectivity and IT services.
Responsibility for the customer experience in one or more of the Colt customer segments, including direct enterprise, channel enterprise, wholesale and reseller.
Work with Product teams to support common approach and consistent UX
Communicate conceptual ideas and design effectively in a cross-functional product development team.
Collect and document requirements for UX development, participate in development process and keep it on track
Validate implementation to ensure design meets business needs
Lead amongst internal stakeholders (User forums, Product, Development, QA, etc.)
Iterate quickly and deliver results in an agile development environment
Work closely with the development teams to ensure correct design implementation
Role specific requirements
Skills & Experience & Qualifications
At least 4+ years of experience UX/UI design for business services - this role is not a development role per se but must have a strong technology knowledge to be able to define the evolution of the UX for different segments of customers.
Strong UI and visual skills, big picture UX and product design thinking, interaction design
Deep enough technical knowledge to effectively formulate requirements towards the developments teams, fundamental understanding of related programming languages (HTML, CSS, Java script), web design principles and tools
Strong interpersonal, verbal/written communication, networking, presentation and negotiation skills
Demonstrated experience in online interaction design or information architecture
Experience in designing enterprise or business-facing products preferred
Experience with UI Designing tools like Photoshop, Firework, Illustrator or Gimp, or prototyping software such as Adobe XD, Invision, Sketch, Axure RP
Knowledge of modern UI frameworks like AngularJs and ReactJs will be added advantage
Knowledge of Telecom products would be beneficial
Self-driven and autonomous
Ability to influence people outside of hierarchical control
Focus on delivery and getting things done
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are: •Flexible working and relaxed dress code •Two days annually to spend on volunteering opportunities •Access to a virtual business school for on-going learning •Business mentoring •Free drinks and fresh fruits •public transport allowance •option of parking slots in the city •lunch vouchers
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.