The Operations division is both the first line of defence for protecting Morgan Stanley's financial and reputational well-being, and an essential partner contributing to the firm's growth. Facing off to all Morgan Stanley businesses and interacting with all other parts of the Firm, the Operations division supports a complex, multi-faceted portfolio of businesses in full compliance with regulatory guidelines and the directives of the Operating Committee and Board of Directors. Members of the Operations team have a unique vantage point as the division touches all parts of the business, front to back. One of the largest divisions in the firm, Operations has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, we continually strive to improve while actively supporting the development of new businesses, structures and markets.
ISG Product Operations is a world-class global team of dedicated professionals, performing myriad functions, all with a common purpose: to manage Morgan Stanley's Clearing and Trading & Client operational processes and deliver value to our clients in a controlled and efficient way. The broad organization partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external. ISG Product Operations encompasses two functionally aligned organizations. The first, Trading & Client Operations, provides Operations functions in direct support of activity executed by Institutional Sales & Trading. The second, Clearing Operations, provides Operations functions in direct support for activity cleared by Morgan Stanley on behalf of our clients in Prime Brokerage, Listed Derivatives, and OTC Derivatives.
Prime Brokerage Operations in Glasgow supports both the Prime Brokerage (NY) and International Prime Brokerage (LN) Business Units, across both Equity and Fixed Income products. It is a hugely diverse and dynamic department covering a wide range of functions/responsibilities from trade capture and clearance through to settlements and break resolution. The teams liaise with various internal and external counterparties on a daily basis, including the business units, hedge fund clients, brokers, stock loan, controls, corporate actions, network management and settlements. It is a high risk, exciting environment where the teams have to work to tight deadlines, which are both client and market driven.
As the demands of hedge funds have evolved, so too have services provided by the Prime Broker. Today, Morgan Stanley Prime Brokerage supports clients across a wide range of trading strategies from the more traditional equity long/short to credit strategies where the fund manager is trading credit default swaps, index futures and global distressed debt.
The Desk Assistant team provides direct client coverage and each team member is responsible for their own client base. Within this model, the Desk Assistant team members support a number of key processes including break investigation, fails investigation and various other trade related activities. As this is a crucial client facing role the team are also responsible for making client process improvements which ultimately supports both Morgan Stanley and the client.
The successful candidate will own the daily management and client relationships for Global Clients. The candidate will be responsible for providing first class service and break resolution for a number of clients over various products for global markets.
The candidate will need to work closely with Global Stakeholders including the Prime Brokerage Trade Support teams, Prematch and Fails, the Business Units and senior management across the firm.
- Liaising/communicating with Global stakeholders and various operational groups
- Planning and organising of project, initiatives and team testing
- Providing reporting /information to management and key stakeholders
- Process management of various client related functions such as trade amendments, client queries & reporting within specified timescales
- Ensuring procedures are accurate, relevant and adhered too
- Pro-actively contributing towards the drive to improve process efficiency through root cause analysis
- Identification and timely escalation of risk items to management
- Candidate should have a background in Financial Services within Operations
- Experience and knowledge of Client Servicing
- Strong verbal and written communication skills
- Ability to manage and prioritise workload and work to deadlines
- An understanding of risk management and escalation
- High levels of accuracy and numeracy
- The utilization of analytical and investigative skills to a successful conclusion.
- Proactive & flexible team player
- The ability to establish and build effective working relationships with local and global colleagues
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. *LI-AM1