People Services Assistant

Job description

Job summary

Areyou an organised, proactive and people-focused professional looking to developyour career in HR and People Services?

AtMastercall Healthcare, we are committed to enhancing lives because we CARE. Weare seeking a talented People Services Assistant to join our People &Organisational Development team. This is an exciting opportunity to play a keyrole in delivering an efficient, responsive and customer-focused People Servicethat supports an outstanding colleague experience across the organisation

You will becontributing to bringing our Grow, Thrive, Belong strategy to life. Assistingin creating a culture where every colleague feels valued, supported to developand empowered to make a difference for the patients and communities we serve.

Location: Mastercall HQ, Stockport (with occasionaltravel to operational sites as required).

Reporting to: People Services Manager.Salary: £27,000 per annum depending on experience.Contract: permanent Hours 37.5 hours per week

Interviews scheduled for Friday 20th or Monday 23rdNovember 2026

Main duties of the job

As a People Services Assistant, you will providehigh-quality operational and administrative support across the People Servicesfunction, working closely with colleagues, managers and stakeholders across theorganisation. You will support a wide range of activities includingrecruitment, onboarding, employee relations administration, workforcereporting, systems management and continuous improvement initiatives.

This is a varied role that combines excellent customerservice with strong digital capability, making it ideal for someone who enjoysworking in a fast-paced environment and is passionate about improving thecolleague experience.

Working closely with the People Services Manager and People Leads, thepostholder will contribute to the delivery of an efficient, modern andcontinuously improving People Services function, helping create a positivecolleague experience aligned to Mastercall s Belong, Grow, Thrive framework.

About us

Mastercall Healthcare has over 30 years experience as aninnovative, highly performing, award-winning Social Enterprise organisation.

Our Social Value ethos commits us to ensuring the very bestuse of the public pound, maximising the return on investment of ourcommissioners, and supporting the NHS deliver affordable, effective, safepatient centred services.

Our purpose is to ensure that we deliver safe, high quality,patient centred services that support people to live and age well. We are hereto support our community and our health and social care partners. We provide arange of highly effective urgent primary care services that support hospitaladmission avoidance and early supported discharge from hospital whereclinically safe and appropriate.

Employee benefits include:

Living Wage Employer

NHS Pension Scheme & NHS fleet

NHS Blue light card/Discount scheme

Flexible working

Career development

Competitive rates of pay

Generous holiday entitlement, long service enhancements andthe option to purchase additional l eave

Wellbeing schemes

At Mastercall Healthcare, you'll be joining a progressive,patient-focused organisation that invests in its people and values innovation,collaboration and continuous improvement. Guided by our values of Innovate,Teamwork, Inspire, Dignity, Empower and Kindness, we are committed to creatingan environment where colleagues can Belong, Grow and Thrive

Job description

Job responsibilities

Key Responsibilities

1. People Operations

Deliver efficient andaccurate People Services administration across the employee lifecycle,including contractual documentation, employment changes, compliance checks andpeople records.

Maintain HR systemsand electronic records, ensuring information is accurate, secure and compliantwith GDPR and organisational requirements.

Produce routineworkforce reports, management information and People metrics to supportoperational and strategic decision-making.

Coordinate mandatorycompliance processes including right to work, DBS, professional registrationsand probation monitoring.

Provide aprofessional, responsive and customer-focused service that builds confidenceand trust.

2. Recruitment & Onboarding

Coordinate recruitmentactivity from advert through to appointment, supporting managers to deliver apositive candidate experience.

Prepare offerdocumentation, contracts and pre-employment checks.

Coordinate onboardingand induction arrangements, ensuring new colleagues receive a professional andwelcoming introduction to Mastercall.

Maintain recruitmentsystems and talent pipelines to support workforce planning.

3. Employee Relations Support

Provide administrativesupport for employee relations processes, including arranging meetings,preparing documentation and maintaining confidential records.

Attend formal meetingswhere required to produce accurate notes and records of discussions andoutcomes.

Support the PeopleLeads in monitoring casework, action plans and key deadlines.

Assist with policyreviews, consultation exercises and organisational change activities.

4. Systems, Digital & ContinuousImprovement

Act as a super userfor People systems, supporting colleagues to maximise digital functionality andimprove user experience.

Identify opportunitiesto automate routine administrative processes using digital technology andAI-enabled solutions.

Support implementationof new systems, processes and technology improvements across the PeopleServices function.

Contribute ideas thatimprove efficiency, customer service and organisational effectiveness.

5. Project & Team Support

Provide projectcoordination and administrative support across People & OD initiatives.

Coordinate meetings,prepare agendas, collate papers, take accurate notes and monitor actionsarising from People & OD meetings and projects.

Provide professionaladministrative and organisational support to the People Services Manager andDirector of People & OD, including diary coordination, meetingadministration, document preparation and support with day-to-day operationalpriorities.

Job description
Job responsibilities

Key Responsibilities

1. People Operations

Deliver efficient andaccurate People Services administration across the employee lifecycle,including contractual documentation, employment changes, compliance checks andpeople records.

Maintain HR systemsand electronic records, ensuring information is accurate, secure and compliantwith GDPR and organisational requirements.

Produce routineworkforce reports, management information and People metrics to supportoperational and strategic decision-making.

Coordinate mandatorycompliance processes including right to work, DBS, professional registrationsand probation monitoring.

Provide aprofessional, responsive and customer-focused service that builds confidenceand trust.

2. Recruitment & Onboarding

Coordinate recruitmentactivity from advert through to appointment, supporting managers to deliver apositive candidate experience.

Prepare offerdocumentation, contracts and pre-employment checks.

Coordinate onboardingand induction arrangements, ensuring new colleagues receive a professional andwelcoming introduction to Mastercall.

Maintain recruitmentsystems and talent pipelines to support workforce planning.

3. Employee Relations Support

Provide administrativesupport for employee relations processes, including arranging meetings,preparing documentation and maintaining confidential records.

Attend formal meetingswhere required to produce accurate notes and records of discussions andoutcomes.

Support the PeopleLeads in monitoring casework, action plans and key deadlines.

Assist with policyreviews, consultation exercises and organisational change activities.

4. Systems, Digital & ContinuousImprovement

Act as a super userfor People systems, supporting colleagues to maximise digital functionality andimprove user experience.

Identify opportunitiesto automate routine administrative processes using digital technology andAI-enabled solutions.

Support implementationof new systems, processes and technology improvements across the PeopleServices function.

Contribute ideas thatimprove efficiency, customer service and organisational effectiveness.

5. Project & Team Support

Provide projectcoordination and administrative support across People & OD initiatives.

Coordinate meetings,prepare agendas, collate papers, take accurate notes and monitor actionsarising from People & OD meetings and projects.

Provide professionaladministrative and organisational support to the People Services Manager andDirector of People & OD, including diary coordination, meetingadministration, document preparation and support with day-to-day operationalpriorities.

Person Specification

Qualifications

Essential

• CIPD Level 3 qualification (or equivalent professional experience) with evidence of continuing professional development.

Desirable

• CIPD Level 5 qualification or working towards

Experience

Essential

• Significant experience providing administrative or operational support within a People/HR environment
• Experience supporting recruitment, onboarding and the employee lifecycle
• Experience using HR systems and Microsoft 365 applications to produce accurate records and reports
• Experience supporting employee relations processes, including preparing documentation and taking confidential meeting notes
• Experience supporting projects, continuous improvement or organisational initiatives
• Experience using automation, workflow tools or AI-enabled technologies to improve administrative processes

Desirable

• Experience within healthcare, NHS or VCSE organisations

General Qualities

Essential

• Demonstrates excellent organisational skills, attention to detail and the ability to manage competing priorities
• Builds positive working relationships and communicates professionally with colleagues at all levels
• Maintains confidentiality, demonstrates sound judgement and acts with integrity
• Embraces innovation, continuous improvement and digital ways of working
• Demonstrates a proactive, collaborative and customer-focused approach, role modelling Mastercall's Belong, Grow, Thrive framework

Person Specification
Qualifications

Essential

• CIPD Level 3 qualification (or equivalent professional experience) with evidence of continuing professional development.

Desirable

• CIPD Level 5 qualification or working towards

Experience

Essential

• Significant experience providing administrative or operational support within a People/HR environment
• Experience supporting recruitment, onboarding and the employee lifecycle
• Experience using HR systems and Microsoft 365 applications to produce accurate records and reports
• Experience supporting employee relations processes, including preparing documentation and taking confidential meeting notes
• Experience supporting projects, continuous improvement or organisational initiatives
• Experience using automation, workflow tools or AI-enabled technologies to improve administrative processes

Desirable

• Experience within healthcare, NHS or VCSE organisations

General Qualities

Essential

• Demonstrates excellent organisational skills, attention to detail and the ability to manage competing priorities
• Builds positive working relationships and communicates professionally with colleagues at all levels
• Maintains confidentiality, demonstrates sound judgement and acts with integrity
• Embraces innovation, continuous improvement and digital ways of working
• Demonstrates a proactive, collaborative and customer-focused approach, role modelling Mastercall's Belong, Grow, Thrive framework

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mastercall Healthcare
Address

International House

Pepper Road

Stockport

SK7 5BW

United Kingdom

Employer's website