Payroll Supervisor

Job description

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About the role?

We are looking for a Payroll Administrator to join our Payroll team, supporting the delivery of an accurate, efficient, and customer-focused payroll service across GWR and Heathrow Express.

In this role, you will be responsible for processing high volumes of payroll data, ensuring employees are paid correctly and on time. You will also provide day-to-day support to customers, respond to payroll-related queries, and produce payroll reports where required.

This is a varied position that requires flexibility and the ability to work across multiple payroll entities. You will play a key role in maintaining high standards of payroll accuracy, compliance, and service delivery. This is an 18-month fixed-term contract (FTC) position, working part-time hours of 21.5 hours per week.

About the team?

Based in central Bristol, the Payroll team is responsible for delivering weekly and four-weekly payroll services for both GWR and Heathrow Express.

The team manages all payroll and pension-related data, ensuring payroll processes run smoothly and efficiently. In addition to payroll processing, the team provides expert support to employees and external organisations, helping to resolve queries and deliver an excellent customer experience.

As part of a collaborative and supportive team, you will contribute to a service that is essential to the day-to-day operation of the business, ensuring our colleagues are paid accurately and receive the support they need.

Your main responsibilities will be:

• Collating, reviewing, and amending payroll data from various time and attendance systems, and importing data into the payroll system while ensuring all interfaces remain compliant.
• Resolving complex payroll queries in a professional and timely manner.
• Processing Court Orders, Attachment of Earnings (AOE), and other payroll deductions.
• Carrying out payroll data validation and checking to ensure accuracy.
• Supporting the wider Payroll team, including checking colleagues' work and providing cover when required.
• Calculating and processing payroll information for new starters and leavers.
• Ensuring compliance with GDPR and company data protection requirements.
• Supporting the team with ad hoc duties and additional tasks as required.

You'll need to be:

• Experienced in working within a large payroll environment and managing tight deadlines.
• Experienced in handling multiple terms and conditions of employment.
• Proactive, with a positive and flexible can-do attitude.
• Professional, confident, and able to demonstrate a high level of integrity at all times.
• Committed to delivering excellent customer service and support.

As a minimum, you will need to have:

• Strong communication and people skills.
• Knowledge and understanding of payroll processes.
• Knowledge of statutory payroll legislation.
• Accurate and with strong attention to detail.
• Strong system skills, including excel and ideally Cyborg.

About the location?

The team are currently based in a modern office space in central Bristol.

Additional Information?

There will be a requirement to work occasional weekends and Bank holidays to ensure payrolls are delivered on time.

About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport - it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving, electric vehicle salary sacrifice scheme.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion?

We all belong at GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals - NeurodiversityHealth Assured - Neurodiversity

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