Patient Service Team Member - Huntingdon

Job description

Job summary

Supporting and executing full range of patient services activities throughout the hospital by ensuring that patients, medical equipment and products are escorted/transported with care around the hospital in a timely manner.

To work closely with colleagues to provide assistance where required and respond to the different needs of all wards and departments.

Working as an effective team member, the post holder is expected to be flexible and work effectively with colleagues within the Trust and department.

Main duties of the job

• To deliver excellent Customer services at all times.
• Transfer of Patients from Accident and Emergency, Radiology, Wards and Clinics.
• Collect specimens at scheduled timings and ad hoc requests.
• Working in Accident and Emergency supporting the department with patient transfers, holding the bleep.
• Communicate with Team Leader by radio.
• Respond to Emergency situations, Fire or Major Incidents as a support presence.
• Mortuary duties transfer of deceased patients with care and
• compassion.
• Carry out :- out of hours duties, gas cylinder, linen trolleys, medical equipment and any other reasonable requests.

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Job description

Job responsibilities

Please see detailed Job Description and Person Specification for more information regarding this role.

Job description
Job responsibilities

Please see detailed Job Description and Person Specification for more information regarding this role.

Person Specification

Education

Essential

• 3 GCSE or equivalent level of knowledge

Experience

Essential

• Customer Service Experience

Desirable

• Previous experience in a Hospital Trust environment

Key Skills/Abilities

Essential

• Team player with ability to establish sound relationships
• Ability to remain calm and wok effectively in a busy environment
• Ability to use initiative to make a decision with sphere of work and/or knowledge recognising where assistance is required

Person Specification
Education

Essential

• 3 GCSE or equivalent level of knowledge

Experience

Essential

• Customer Service Experience

Desirable

• Previous experience in a Hospital Trust environment

Key Skills/Abilities

Essential

• Team player with ability to establish sound relationships
• Ability to remain calm and wok effectively in a busy environment
• Ability to use initiative to make a decision with sphere of work and/or knowledge recognising where assistance is required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust
Address

Hinchingbrooke Hospital

Hinchingbrooke Park

Huntingdon

PE29 6NT

United Kingdom

Employer's website