Patient Pathway Co-ordinator

Job description

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Job overview

This is an exciting opportunity to work in an extremely busy Trust, providing admin support to the Breast Surgery Department at St Bartholomew's Hospital.

The team requires a highly organized Patient Pathway Coordinator to provide a range of duties. They will be responsible for actively managing the administrative processes of Breast Surgery department and patients, the associated administrative staff, to ensure a smooth and efficient pathway from referral to treatment.

Candidates must have excellent communication. Administrative and typing experience. Undertake patient pathway validation for Breast Surgery to ensure Referral to Treatment and Cancer Waiting Time access targets are adhered to.

To ensure there a high standard of medical secretarial support is available to the clinical teams and monitor turnaround time of typing to ensure it is completed within acceptable timeframes.

Provide cover for other administration managers within the Division during periods of annual leave and sickness.

Main duties of the job

The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Also, to ensure and participate in providing an effective administration service to the multidisciplinary team.

Manage the administrative processes associated with patient pathways and the functioning and effectiveness of clinical teams. This includes ensuring that Cancer 2WW/ 18-week access target and other quality targets are met.

Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries.

Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring of clinic utilisation and use of corrective actions on CRS (the Trust's patient information system) when required & eRS (Electronic Referrals System).

Be responsible for the provision of an efficient and effective secretarial/PA service to a multidisciplinary team, including implementation of digital dictation/voice recognition services and quality assurance of the documents and their distribution. Work closely with the multidisciplinary team to ensure all correspondence is dealt with quickly and efficiently.

Undertake small amounts of typing when letters fall outside of the remit of the trust digital dictation system.

Implement Standard Operating Procedures (SOPs) and contribute to the development of SOPs.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment

Person specification

Qualifications

Essential criteria

• GCSE, A level or equivalent standard of education

Experience

Essential criteria

• administration/ medical secretarial/ pathway experience or equivalent
• Acts responsibly as a team member and seeks help, and escalates issues, as necessary
• Ability to use and maintain resources efficiently and effectively and encourage others to do so
• Able to monitor quality of own work and others
• Able to work within set time frames working to priorities and deadlines
• Demonstrable success in managing change
• Worked in a multi-disciplinary team across departmental/service boundaries

Desirable criteria

• Previous NHS experience

Knowledge

Essential criteria

• Working knowledge / understanding of national Access targets with respect to the patient pathway and 18 week RTT rules.
• Good understanding of medical terminology

Skills

Essential criteria

• Excellent verbal and written communication skills including a good telephone manner
• Methodical and logical approach to work prioritisation and planning
• Competence with a range of IT packages, e.g. Microsoft, eRS, and CRS
• Ability to provide constructive opinions and views on ideas for service improvement
• Ability to assess risk and report any issues that may put Health and Safety at risk
• Ability to produce correspondence & reports to a high standard
• Ability to communicate professionally at all levels and experience of dealing with patient anxiety in a reassuring manner

Visa Sponsorship Information

This role is subject to UK immigration requirements. Where sponsorship is required, applicants must meet the eligibility criteria for a Skilled Worker visa in accordance with current UK Visas and Immigration rules, including any salary, qualification, and role-specific requirements applicable at the time of appointment. Candidates who require sponsorship will only be considered where the post is eligible and where all sponsorship criteria can be met. Evidence of the right to work in the UK will be required before appointment. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.

As an Equal Opportunities Employer we actively support applications from individuals' who apply under the Guaranteed Interview Scheme and will process your application as appropriate.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.

By applying for this post you are agreeing to Barts Health NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so. As such, you may be required to undertake a Disclosure and Barring Check as part of the recruitment process if appointed to a post with direct access to children or vulnerable adults.

Barts Health promotes active travel as part of its goal to reach Net Zero. Each site is accessible by public transport and the Trust has a cycle to work scheme and some sites have Brompton Hire Pods.

Employer certification / accreditation badges