Pathway Co-ordinator

Job description

Job summary

An exciting opportunity for a pathway coordinator has opened up within Dermatology

The Dermatology Admin team at UHL are looking for a full time Pathway co-ordinator to work Monday to Friday at our new site St Peter's Health Centre Leicester. This is a varied and interesting role and you will be responsible for the flow of patients through the outpatients department and the preparation of medical notes, booking and cancelling ofappointments.

You will also be working very closely with the Dermatology consultants and nurse specialists. You must possess excellent communication skills, working with deadlines and accurate keyboard skills are essential qualities we are looking for.

Main duties of the job

• To register new patient referral
• To be responsible for giving out referrals to relevant consultants for grading.
• To be responsible for ensuring patients are put on to relevant consultant's waiting list and appropriate letters are sent out in keeping with Trust Policy.
• To be responsible for liaising with consultants for urgent appointments.
• To be aware of any overseas visitor or private patients that are referred and notifying relevant department.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

Job description

Job responsibilities

• To ensure that all patients are booked for relevant consultants when making appointments.
• Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
• Responsible for queries and enquiries regarding appointments.
• To deal efficiently diagnostic test request forms.
• To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems.
• To ensure that case note tracking is complete and accurate.
• To ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
• To follow up any investigations and results not received to prevent unnecessary delays to patients
• Ensure all department phone calls are answered
• Prepping and sitting clinic multiple times a week

Job description
Job responsibilities

• To ensure that all patients are booked for relevant consultants when making appointments.
• Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
• Responsible for queries and enquiries regarding appointments.
• To deal efficiently diagnostic test request forms.
• To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems.
• To ensure that case note tracking is complete and accurate.
• To ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
• To follow up any investigations and results not received to prevent unnecessary delays to patients
• Ensure all department phone calls are answered
• Prepping and sitting clinic multiple times a week

Person Specification

Training & Qualifications

Essential

• Educated to GCSE standard or equivalent Literacy & Numerical Skills

Desirable

• Good standard of general education, NVQ qualification Proficient in the use of one or more computer systems

Experience

Essential

• Verbal & written communication. Keyboard literate
• Dealing directly with the general public
• Ability to organise / prioritises work. Attention to detail

Desirable

• Resourceful, positive approach
• 1 year's clerical experience
• Previous knowledge of working in an office environment

Communication and relationship skills

Essential

• Excellent verbal, written and presentation skills maintaining the quality of own work and contribution to quality service delivery
• Ability to work both as a team member and on own initiative. Flexibility/reliable

Desirable

• Previous NHS/GP. Previous pathway coordinator / hospital experience

Analytical and Judgement skills

Essential

• Good organisational skills
• Attention to detail

Desirable

• Experience of dealing with customers/patients and complaints
• Ability to work without close supervision

Skills

Essential

• Awareness of Equality & Valuing Diversity Principles Understanding of Confidentiality & Data Protection
• Act Flexible and adaptable approach to work

Desirable

• NHS systems and procedures

Planning and organisation skills

Essential

• Able to prioritise work load and deliver to short deadlines
• Work Well within a team and on own initiative

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Person Specification
Training & Qualifications

Essential

• Educated to GCSE standard or equivalent Literacy & Numerical Skills

Desirable

• Good standard of general education, NVQ qualification Proficient in the use of one or more computer systems

Experience

Essential

• Verbal & written communication. Keyboard literate
• Dealing directly with the general public
• Ability to organise / prioritises work. Attention to detail

Desirable

• Resourceful, positive approach
• 1 year's clerical experience
• Previous knowledge of working in an office environment

Communication and relationship skills

Essential

• Excellent verbal, written and presentation skills maintaining the quality of own work and contribution to quality service delivery
• Ability to work both as a team member and on own initiative. Flexibility/reliable

Desirable

• Previous NHS/GP. Previous pathway coordinator / hospital experience

Analytical and Judgement skills

Essential

• Good organisational skills
• Attention to detail

Desirable

• Experience of dealing with customers/patients and complaints
• Ability to work without close supervision

Skills

Essential

• Awareness of Equality & Valuing Diversity Principles Understanding of Confidentiality & Data Protection
• Act Flexible and adaptable approach to work

Desirable

• NHS systems and procedures

Planning and organisation skills

Essential

• Able to prioritise work load and deliver to short deadlines
• Work Well within a team and on own initiative

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

University Hospitals of Leicester NHS Trust
Address

St Peters Healthcentre

Sparkenhoe St,

Leicester

LE2 0TA

United Kingdom

Employer's website