Pathway Co-ordinator

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The postholder will provide a high-quality administrative and coordination service to support the effective running of the department. The role will involve managing information, supporting patient pathways, coordinating meetings and referrals, maintaining accurate records and ensuring that appropriate actions are followed up and escalated when required.

The postholder will work closely with clinical, administrative and management colleagues to support safe, timely and efficient service delivery.

Main duties of the job

• Provide administrative and coordination support to the service.
• Maintain accurate and up-to-date electronic records, databases and tracking systems.
• Monitor outstanding actions and escalate delays or concerns to the appropriate team.
• Support the preparation and coordination of meetings, patient lists and related documentation.
• Manage referrals, correspondence, inboxes and general enquiries.
• Communicate effectively with clinical and administrative colleagues.
• Prioritise competing demands and complete work within required timescales.
• Handle confidential and sensitive information appropriately.
• Undertake additional administrative duties in line with service requirements.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• GCSE or equivalent in Maths and English or equivalent experience

Experience

Essential criteria

• General administrative experience
• Knowledge of appointment systems and patient administration systems
• IT literacy

Desirable criteria

• NHS experience
• Evidence of staff training and development

Skills/Knowledge/ Abilities

Essential criteria

• Excellent IT skills
• Able to organise and prioritise
• Attention to detail
• Excellent interpersonal skills
• Problem solving skills

Desirable criteria

• Knowledge in use of the Integrated Computerised Hospital Information System (ICHIS).

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on