Pain Management Administration Assistant - Peterborough

Job description

Job summary

Are you ready to embark on a career where your professionalism meets confidentiality, your meticulous nature thrives, and your ability to handle pressure shines? Look no further!

We are currently looking to recruit an enthusiastic and motivated Administration Assistant to join Pain Management Team at Peterborough City Hospital.

The ideal candidate will possess a high degree of professionalism, are meticulous in their work and have the ability to work under pressure at times.

Main duties of the job

To assist in the provision of an efficient, responsive and flexible administration service to support the Pain Management Multidisciplinary Team.

To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times.

To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.

To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.

To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times.

Provide assistance to the other members of the team and assist with their workloads as necessary.

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Job description

Job responsibilities

Please refer to the job description and person specification for more information regarding the job role.

Job description
Job responsibilities

Please refer to the job description and person specification for more information regarding the job role.

Person Specification

Education and Qualifications

Essential

• Educated to GCSE level standard English Language at Grade A - C (or equivalent)
• Working knowledge of confidentiality and General Data Protection Regulations

Desirable

• NVQ 2 in Business and Administration

Experience

Essential

• Experience of dealing with patients and families face to face and via telephone
• Competent in the use of Microsoft Office software
• Experience of working within an administrative role in a healthcare environment

Desirable

• Experience of working in the NHS

Skills and Abilities

Essential

• Organised and able to manage time effectively
• Ability to prioritise workload
• Ability to work under independently, under instruction and part of a team

Desirable

• Understanding of referral to treatment and 18 weeks

Communication

Essential

• Good communication skills (written/verbal)
• Able to demonstrate tact and diplomacy

Person Specification
Education and Qualifications

Essential

• Educated to GCSE level standard English Language at Grade A - C (or equivalent)
• Working knowledge of confidentiality and General Data Protection Regulations

Desirable

• NVQ 2 in Business and Administration

Experience

Essential

• Experience of dealing with patients and families face to face and via telephone
• Competent in the use of Microsoft Office software
• Experience of working within an administrative role in a healthcare environment

Desirable

• Experience of working in the NHS

Skills and Abilities

Essential

• Organised and able to manage time effectively
• Ability to prioritise workload
• Ability to work under independently, under instruction and part of a team

Desirable

• Understanding of referral to treatment and 18 weeks

Communication

Essential

• Good communication skills (written/verbal)
• Able to demonstrate tact and diplomacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust
Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

United Kingdom

Employer's website