Outreach Adviser/Trainee Outreach Adviser

Job description

Job title and organisation: Outreach Adviser/Trainee Outreach Adviser - Law Citizens Advice & Law Centre
Salary: Qualified NJC Salary Scale Points 18-22 (£32,578 - £34,811) pro rata, Trainees NJC Salary Scale points 7-12 (£27,274 - £29,071) pro rata
Hours: Various hours up to full time
Contract: Permanent
Location: Leeds
Closing Date and Time: Monday 5th October 2026 at 9am
Join the Team Making a Difference in Leeds!
Do you believe in social justice, equality, and making a real difference in people's lives? Leeds Citizens Advice and Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We're looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.
We're recruiting for the following rewarding roles at Leeds Citizens Advice and Law Centre:
Outreach Adviser/Trainee Outreach Adviser

• Various Hours up to Full Time (Full Time - 35 Hours)
• Qualified NJC Salary Scale Points 18-22 (£32,578 - £34,811) pro rata
• Trainees NJC Salary Scale points 7-12 (£27,274 - £29,071) pro rata

As an Outreach Adviser you will join our established team delivering advice sessions at partner venues in Leeds, including GP surgeries, and other community venues, as well as via telephone and digital channels. You will play a key role in ensuring our clients receive good quality advice, including carrying out benefits checks, assisting with applications and appeals, and contributing to team rotas and targets. Strong communication skills and the flexibility to be able to work in a variety of community settings are some of the key attributes needed for this role.
Applications are invited from qualified and experienced advisers and from motivated candidates looking for a career development opportunity in the advice sector. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we're offering training and support to enable you to achieve full competence in 6 months. All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.
To find out more, download a job pack from: Working for us - Citizens Advice Leeds
Closing date: Monday 5th October 2026 at 9am
Interviews will be held from Tuesday 13th October 2026 onwards
Leeds Citizens Advice & Law Centre is committed to equality, diversity and inclusion. We welcome applications from all sections of the community.

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
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