NCSC Customer Contact Advisors - North East

Job description

Grade F - £5,768 (National) - There is also an additional homeworking allowance of £6 per annm for those working from home. Please note for part time roles - this will be pro rata.,
Contracted Hors: Fll time 37 hors per week
Contract Type: Permanent
Closing date: Monday 5 October 6 at 11.59pm

Location:This is a home-based role reqiring the candidate to be living within a commting distance of or Newcastle pon Tyne office. Yo mst be prepared to travel to or Newcastle office, as and when necessary. If yo live otside of this area, we're nable to progress yor application on this occasion.

Please Note: The first two weeks of yor role will be based in or Citygate office to ndergo training. Interview Date: This will be a half day assessment centre, held in-person, in Newcastle pon Tyne - vene TBC.

Make a difference
Every role at CQC contribtes to or mission. If yo're looking for a new role in NCSCthat gives a tre sense of meaning and prpose, then yo've fond it! As aCstomer Contact Advisor, yo'll be responsible for providing an exceptional cstomer experience to those that contact CQC.

Pictre this
Imagine being part of a team that contribtes to a high-performance cltre, where yor role contribtes to the wider goals of yor team, directorate and yor organisation. In the last year as aCstomer Contact AdvisorinNCSC, yo might have:

Provided a first line resoltion for cstomers seeking advice or sharing information of concern.

Handled complex information and qeries arond emotional sitations whilst dealing with a wide variety of cstomers.

Effectively identified, prioritised and responded appropriately to highly sensitive information of concern from potentially vlnerable and/or distressed individals.

The role
Yo'll work closely with others to deliver shared otcomes, In this role, yo'll:

Manage stakeholder relationships:Managing cstomer interactions in a compassionate, caring and professional way.

Take ownership:Maintaining organisational knowledge, awareness of recent activity within the health and social care sector.

Provide exceptional cstomer service:To a diverse cstomer grop who contact CQC seeking advice or sharing information of concern via mltiple channels.

Show s

We will be looking for specific skills, knowledge and experience in yor application form:

Excellent cstomer service skills:Show how yor skills will enable yo to deal with difficlt, sensitive and sometimes distressing information.

Working collaboratively:Evidence how yo have worked flexibly and collaboratively within a team to deliver high-volme, high-qality cstomer focsed activity against performance targets.

Commnication skills:Demonstrate written and verbal commnication skills, whilst being able to adapt commnication style to sit a varied adience.

ComplianceTo progress yor application, yo'll need to provide evidence of yor right towork in the K. Withot valid right to work yo won't be eligible for therole. We are nable to offer sponsorship for this role. Someroles may also be sbject to a satisfactory DBS check.

Next stepsIf yo apply, yo'll need to create a profile and complete an online application form. Yor application will be completely anonymos. Please see or information for applicants for more details on the process. We contact every applicant to let them know the otcome of their application, so yo will hear from s whether or not yo are shortlisted.
Yo can read the fll details of the role in the Job DescriptionIf yo'd like an informal chat abot the role contact - Chris Clark, NCSC Operations Manager; [email protected]. For general enqiries, please email [email protected].

The BenefitsWeoffer a wide range of benefits, inclding:

Annal leave starting at 7 days per year, rising to 3.5 days with service, pls bank holidays (sally 8 days per year).

Training and development opportnities.

Wellbeing initiatives, sch as gym disconts and meditation.

NHS pension scheme, with arond 14% employer contribtion.

Discont schemes (inclding eligibility for a Ble Light card, at a cost of £4.99 and valid for years), reward vochers, car leasing and more!

Please see or benefits page for the fll list.

Eqity for allWe know job descriptions can feel intimidating. Research shows they can case some people to dobt whether they're a good fit. This happens more often to people from nderrepresented grops (e.g. ethnic minority backgronds). If this role interests yo, we encorage yo to apply. Yor niqe perspective, skills, and experience cold be exactly what we need.
We want every candidate to feel spported and able to do their best. If yo need adjstments to or process, we'll work with yo to remove any barriers. Visit or accessibility page for more on this. If yo'd like to chat, please contact [email protected]. Please note, if yo have previosly informed s of adjstments yo need for interview or within yor role these are not carried over and mst be discssed for each individal application yo make.
We promote a workplace where fairness, respect and inclsion are a priority. Diverse teams make or work better, help s deliver or mission and make or cltre stronger. See or ED&I page for more abot this.
We welcomeapplications from everyone, and colleages can find spportand commnity among or many employee networks. This incldes people of any:

Age

Sex

Gender identity or expression

Sexal orientation

Religion or belief

Ethnicity

Disability

Vales and visionWe are gided by or core vales, which shape or work and or cltre.
Excellence - being a high-performing organisation.
Caring - treating everyone with dignity and respect.
Integrity - doing the right thing.
Teamwork - learning from each other to be the best we can.
We are a disability confident employer and a carer confident employer.

A Note on AIAI tools can be great for research and refining ideas, bt we want to learn abot yo. If yo se AI or Chatbots to help yo with yor application, keep these points in mind:

AI can spport research, strctring and refining yor writing, bt yor application mst reflect yor real skills and experience.

Spell-checking and condensing word conts are great ways to se AI effectively.

Do not copy and paste AI generated answers. These will not help yo stand ot; remember we want to hear abot yor skills and experience.

Providing false and insincere examples goes against or core vales of honesty and integrity and may lead to yor application being withdrawn or termination of yor employment.