Medical Support Secretary

Job description

Job summary

The Medical Support Secretary will assist qualified staff in providing a safe and effective, patient focussed service in keeping with the aims, objectives and standards of the Trust. Responsibilities include supporting Consultants and Clinical Physiologists, assisting patients (including children and individuals with diverse needs), handling patient mobility and ensuring clinic areas are well stocked and hygienic. The role also involves administrative support, reasponding to enquiries, accurately reording patient information and preparing documents in advance for the smooth running of daily activities.

Main duties of the job

Join our friendly Neurophysiology team and play a key role in supporting patients throughout their diagnostic journey. You will communicate effectively with patients, relatives, and multidisciplinary teams, providing clear information, reassurance, and support before and during procedures.

In this varied role, you will accompany inpatients within the department, monitor and report any changes in their condition, and escalate clinical concerns appropriately. You will also support clinicians during procedures and act as a chaperone when required, helping to deliver a safe and positive patient experience.

The post includes administrative responsibilities, such as covering reception duties, answering telephone enquiries, booking appointments, managing patient queries, and accurately entering data onto Lorenzo. You will also help ensure the department runs smoothly by preparing paperwork in advance, updating patient demographics, and maintaining EEG and EMG databases.

This is an excellent opportunity for an organised, compassionate, and proactive individual who enjoys working as part of a busy multidisciplinary team and is committed to providing high-quality patient care and service excellence.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job description

Job responsibilities

This job profile is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder.

The post holder will be expected to perform any other duties or responsibilities as assigned by management, within scope of the role.

***Previous applicants need not to apply***

Job description
Job responsibilities

This job profile is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder.

The post holder will be expected to perform any other duties or responsibilities as assigned by management, within scope of the role.

***Previous applicants need not to apply***

Person Specification

Qualifications

Essential

• Good general education to NVQ Level 3 in care or equivalent

Experience

Essential

• Experience of working in a hospital setting

Communication skills

Essential

• Able to establish effective working partnerships with members of the multi-disciplinary teams and other collaborative partners.

Other

Essential

• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values to Care, Excel and Innovate towards everyone who uses or delivers our patient services.

Person Specification
Qualifications

Essential

• Good general education to NVQ Level 3 in care or equivalent

Experience

Essential

• Experience of working in a hospital setting

Communication skills

Essential

• Able to establish effective working partnerships with members of the multi-disciplinary teams and other collaborative partners.

Other

Essential

• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values to Care, Excel and Innovate towards everyone who uses or delivers our patient services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust
Address

Broomfield

Court Road

Broomfield

CM1 7ET

United Kingdom

Employer's website