Medical Support Secretary

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

The Medical Support Secretary will assist qualified staff in providing a safe and effective, patient focussed service in keeping with the aims, objectives and standards of the Trust. Responsibilities include supporting Consultants and Clinical Physiologists, assisting patients (including children and individuals with diverse needs), handling patient mobility and ensuring clinic areas are well stocked and hygienic. The role also involves administrative support, reasponding to enquiries, accurately reording patient information and preparing documents in advance for the smooth running of daily activities.

Main duties of the job

Join our friendly Neurophysiology team and play a key role in supporting patients throughout their diagnostic journey. You will communicate effectively with patients, relatives, and multidisciplinary teams, providing clear information, reassurance, and support before and during procedures.

In this varied role, you will accompany inpatients within the department, monitor and report any changes in their condition, and escalate clinical concerns appropriately. You will also support clinicians during procedures and act as a chaperone when required, helping to deliver a safe and positive patient experience.

The post includes administrative responsibilities, such as covering reception duties, answering telephone enquiries, booking appointments, managing patient queries, and accurately entering data onto Lorenzo. You will also help ensure the department runs smoothly by preparing paperwork in advance, updating patient demographics, and maintaining EEG and EMG databases.

This is an excellent opportunity for an organised, compassionate, and proactive individual who enjoys working as part of a busy multidisciplinary team and is committed to providing high-quality patient care and service excellence.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

This job profile is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder.

The post holder will be expected to perform any other duties or responsibilities as assigned by management, within scope of the role.

***Previous applicants need not to apply***

Person specification

Qualifications

Essential criteria

• Good general education to NVQ Level 3 in care or equivalent

Experience

Essential criteria

• Experience of working in a hospital setting

Communication skills

Essential criteria

• Able to establish effective working partnerships with members of the multi-disciplinary teams and other collaborative partners.

Other

Essential criteria

• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values to Care, Excel and Innovate towards everyone who uses or delivers our patient services.

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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