Matron

Job description

Detailed job description and main responsibilities
• Have frequent visible contact with staff, patients and their carers, and provide feedback about the Trust services, ensuring that concerns that are raised are dealt with quickly and efficiently, ensuring excellent and effective communication takes place.
• Establish and maintain communication with appropriate stakeholders on potentially complex and stressful topics in a range of situations.
• To actively participate in the development and delivery of the Trust Nursing Strategy to ensure a culture of proactive interest, good communication and knowledge based on the Trust Strategy.
• To participate in Trust projects/initiatives as appropriate
• In conjunction with the Clinical Director and Directorate Manager, ensure that systems for clinical governance are in place with appropriate monitoring mechanisms for their continued effectiveness.
• The Matron / Allied Health Professional will ensure that effective and robust communication systems are in place for patients, visitors and staff, and will actively promote a culture of health education and ill-health prevention.

- Be proactive in seeking patients' views and ensure that feedback from patients is valued and acted upon and lessons disseminated, to enable changes in practice if they are necessary.

- Continuously seek patient feedback to improve services and care standards. Participate in 'Back to the Floor' and associated meetings.

- Establish patient focus groups, as required.

- Provide a key link between the area of responsibility and Patient Advocacy Liaison Service (PALS), chaplaincy and other services to support patients and their carers.

- Encourage all staff within the sphere of responsibility to take a proactive approach to the resolution of issues, which may give rise to dissatisfaction from patients, their relatives and carers, ensuring effective and comparable resolutions to any concerns expressed.

- Develop robust written patient/visitor information
• They will also develop a culture that is flexible and positive to change, where staff feel valued and where opportunities are actively created for individuals to maximise their potential and excel.

Person specification

Qualifications

Essential criteria

• 1st level Registered Nurse
• Degree level Education
• Evidence of continuous Management Development

Knowledge, Skills & Experience

Essential criteria

• minimum of 3 years post registration experience, including 1 year of management experience
• Experience in a Leadership role

Desirable criteria

• Formal leadership and Management training

Important information about your application

1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
6. We work with 'trac.jobs' to support out recruitment process. If you have any queries regarding this please read this