M365 Cloud Specialist

Job description

M365/CLOUD SPECIALIST

Role Overview

Pinsent Masons is a purpose-led multinational law firm that focuses on deploying a wide range of professional disciplines, enabled by people, process and technology, to deliver a global professional service with law at its core. We pride ourselves in being an innovative and \"people\" focused business and work hard to develop and sustain an inclusive and healthy culture which prioritises wellbeing where all of our people feel they belong and have the opportunity to reach their potential.

Technology is an essential enabler for our growing business and our Tech teams have been driving a Digital Transformation programme to ensure we are equipped to work efficiently to provide an optimum service to our clients.

This programme has involved several significant technical improvements including a standardised Windows desktop with a focus on Microsoft enterprise 365 and other cloud-based applications as we look to streamline our application base and transition from outdated and on premise solutions.

Our new environment means the pace and frequency of change has increased, therefore the need to monitor, analyse and continually optimise our environment has become more apparent. The Service Delivery team is continually seeking out opportunities to streamline and improve services and processes to ensure we can provide a high quality of service to support teams and the wider business.

We have therefore identified a need for a greater focus on how we manage these changes from an operational perspective and have established a new Technical Service Improvement (TSI) team to focus on key areas of service management and the requirement to move all departmental practices to a more proactive approach. This team will have dedicated technical and process driven resource to manage key areas such as Problem Management, Data Analytics, M365/Cloud Technology and Service Automation and will work together to implement release management practices, continual service improvement initiatives and cost and operational efficiencies to the business.

Integral to this new team will be our M365/Cloud Specialist who will work alongside our existing support and technical teams to provide expertise to help support, optimise, troubleshoot and investigate M365 issues and cloud-based systems.

Candidate Overview

We require a hands-on experienced specialist who is a subject expert in working with Azure and the M365 stack and how this integrates with other technologies within the business. You should also be able to think out of the box and be willing to influence and shape how we support and optimise our evolving environment as we progress on our Microsoft and cloud journey. In addition to this,

• ITIL Foundation certificate V3 preferable
• Certified Cloud Professional certification or equivalent level of experience in Cloud Engineering.
• Expert-level skills in Windows 10/11 technologies (AutoPilot, VPN, MDM and MAM, Defender ATP, Windows Virtual Desktop, System Centre)
• Microsoft 365 Administrator Associate certifications (e.g. Modern Desktop, Messaging, Teams, Identity & Access, Security)
• Degree in Computer Science, Information Technology, or a related field. Equivalent professional experience will also be considered.
• Proven experience in administering and managing Microsoft 365 applications, integrations, and cloud infrastructure.
• Strong knowledge of cloud platforms, especially Microsoft Azure, and experience with cloud services like IaaS, PaaS, and SaaS.
• Familiarity with cloud security best practices, standard operating procedures and experience implementing robust security controls within cloud, modern desktop and M365 environments.
• Understanding of identity management principles and integration with cloud/desktop environments.
• Practical experience of process flows and automation tools within an internal organisation such as Microsoft PowerApps, Microsoft PowerShell.
• Proactive event, problem, change and configuration management experience.
• Formulating and designing process flow maps e.g., Microsoft Visio to represent end to end processes.
• Experience of Service Design, working with business owners and technical teams to define operational requirements.
• Excellent analytical and reporting skills with proven ability to make significant financial savings to the business.
• Experience of working with Microsoft partners to optimise support models and utilisation within the business.
• Highly organised with ability to prioritise workload when required.
• Highly articulate with excellent verbal and written communication skills.
• Ability to work under own initiative, produce new ideas and to work under pressure to complete goals.

What can we offer you?

• Agile working i.e. the opportunity to work from home, subject to diary commitments;
• 25 days annual leave entitlement and the opportunity to purchase or roll over 5 days;
• Contributory pension of up to 5%;
• Private healthcare policy for the successful candidate and immediate family;
• Death in service cover (4 x base salary);
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan;
• Cycle to work scheme.

At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.

For any queries or for a copy of the full job description, please contact our in-house recruiter, Sim Dhonsi. Please note we only accept CVs that are logged on the Recruitment portal.

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