Local Systems Administrator (LSA)

Job description

About the job

Job summary

Ready to be the friendly face of IT at HM Land Registry? As a Local Systems Administrator, you'll keep colleagues connected and confident-solving issues fast, guiding change so it lands well, and making sure our site's kit and records are spot‑on. If you enjoy hands‑on problem‑solving, clear communication and collaborating across a supportive community, we'd love you to join us and help deliver great public service for everyone.

Check out the video below to see what it is like to work in Digital Careers at HMLR:

Job description

As a Local Systems Administrator (LSA), you'll provide friendly, efficient 1st/2nd line support for locally based systems and applications, helping colleagues at your site to stay productive and secure. You'll keep our IT asset records accurate and up‑to‑date, manage central and local work queues to agreed service levels, and ensure new services transition smoothly into business‑as‑usual so that end‑user change "lands well" across the office.

Key Responsibilities

• Provide effective technical support for local systems and infrastructure, resolving incidents and problems promptly and escalating when needed.
• Manage assigned requests in line with Incident Management and ISO20000 standards.
• Maintain accurate documentation and asset records, using available tools to diagnose issues and report statistics.
• Liaise with stakeholders, suppliers and vendors to support change and problem resolution.
• Install, configure and administer hardware and software components.
• Contribute to local IT projects and provide technical advice.
• Support office moves and equipment relocations, ensuring compliance with local requirements.
• Develop and maintain technical knowledge, supporting and encouraging team members.
• Assist other offices remotely or on‑site when required.

Additional Information

• No current line management or budget responsibilities, but future opportunities may arise.
• Some physical activity is required for moving IT equipment.
• Travel to other sites may be necessary.
• 100% office-based in our Birkenhead office

Person specification

To be successful in this role, you will need to demonstrate the following throughout the recruitment process:

Essential Technical Skills and Qualifications:

• ITIL Service Management Foundation accreditation or willingness to study

Essential Experience:

• Knowledge and experience of working in an IT environment
• Knowledge and experience of IT incident management
• Knowledge and experience of dealing with windows related incidents in a business environment
• Knowledge of IT Infrastructure
• A sound knowledge of end user IT services and the technology that underpins them in a business environment.
• Ability to provide excellent customer support via a Service Management Framework.
• Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced.

For more information about the role, please see the attached job description.

Qualifications

Do you have ITIL Service Management Foundation accreditation or willing to study?

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Changing and Improving
• Communicating and Influencing

Benefits

Alongside your salary of £33,227, HM Land Registry contributes £9,625 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity - we value honesty, trust and doing the right thing in the right way.
• We drive innovation - we are forward-thinking, embrace change and are continually improving our processes.
• We are professional - we value and grow our knowledge and professional expertise.
• We give assurance - we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to apply:

Please complete the qualification question?

Do you have ITIL Service Management Foundation accreditation or willing to study?

If you answer no to this question, your application will stop there.

Then please complete your CV to include your work history and qualifications. We will be scoring your CV against the following essential technical and experience:

• ITIL Service Management Foundation accreditation or willingness to study
• Knowledge and experience of working in an IT environment
• Knowledge and experience of IT incident management

Complete the Personal Statement section (in no more than 250 words), please demonstrate:

• Ability to provide excellent customer support via a Service Management Framework.
• Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced.

Please review your application form before clicking 'submit' - once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications -this is 23:55 on the advertised date.

Sift

The sift will take place shortly after the closing date.

In case of a high volume of applications, we will complete a pre-sift on your CV.

Interview

If successful at shortlisting stage, you will be invited to attend a face to face, blended interview in our Birkenhead office. The blended interview will test the essential experience and behaviours listed in the Job Description.

We expect interviews to take place during the week commencing 19th October 2026.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people.

If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Security

The post will require a Security (SC) Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years. Further details of the process and checks can be found here:
National security vetting: clearance levels - GOV.UK

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

You must ensure you have the appropriate right to work in the UK before applying.

You can find more information on how we use your personal data on our website

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Stuart Jones
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email [email protected] in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/