Junior Service Manager

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

This is an exciting opportunity to play a key role in the day-to-day operational management of services within the Theatres and Anaesthetics directorate.

Supporting the delivery of high-quality patient services and ensuring the efficient use of outpatient clinic and theatre capacity. You will take ownership of waiting list validation and performance data, helping to drive service efficiency and support the achievement of key operational targets.

Working closely with the Assistant Service Manager, you will lead on a range of projects and service improvement initiatives, using data and insight to identify opportunities for change and deliver positive outcomes for patients and staff. You will collaborate with colleagues across the Directorate and wider Trust, building strong relationships to support innovation and continuous improvement.

This role is ideal for a motivated and proactive individual who enjoys working in a fast-paced environment, leading improvements, and making a tangible impact on service delivery and patient experience.

Main duties of the job

To support the Assistant Service Manager in the day-to-day operational management of services within the Theatres and Anaesthetics directorate. This includes an immediate priority to support Patient Access, Pre-Assessment and Theatres. Future service development will empower the post holder to further support Anaesthetics, Critical Care and Pain Management.

Main areas of support will include; ensuring that outpatient clinics and theatre lists are fully utilised, validation and management of waiting lists and other data is consistent and in line with Trust data quality standards.

To line manage administrative staff, ensuring that their workload is managed appropriately and completed to a high standard. To ensure that appraisals, leave and performance is consistently managed across the team.

To lead on individual projects and participate in service improvements, including providing analysis on data and information and liaising with other staff across the directorate and wider Trust.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person specification

Qualifications

Essential criteria

• GCSE English or equivalent

Desirable criteria

• Attendance at leadership course or leadership/management qualification

Knowledge

Essential criteria

• Experience working in a healthcare environment, particularly liaising with patients
• Experience of working in a busy office environment

Desirable criteria

• Knowledge of the patient administration system
• Experience of managing staff

Communication Skills

Essential criteria

• Excellent communication skills, both orally and in writing, to all levels and disciplines of staff and outside agencies
• Excellent organisation skills
• High standard of accuracy

Desirable criteria

• Ability to negotiate
• Ability to motivate staff

Personal and People Development

Essential criteria

• Respect of confidentiality and knowledge of data protection and information governance requirements
• Ability to work effectively using own initiative as well as work as part of a wider team

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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