Job title

Job description

Members Finance Service Improvement Manager

House of Lords - Finance Office

BELONG HERE. TOGETHER, WE MAKE PARLIAMENT HAPPEN.

PLEASE NOTE: This role is only open to existing colleagues in the House of Lords Administration, House of Commons Administration and those from Joint Departments.

As a Members Finance Service Improvement Manager, you'll play an important role in supporting the UK's parliamentary democracy. Your work will help Members carry out their responsibilities effectively - contributing to something bigger than any one role.

You'll be part of a collaborative community, working alongside colleagues from a wide range of professions. Together, we make Parliament happen.

You'll be based on the Parliamentary Estate in Westminster - a unique working environment shaped by history and powered by the people who work here today.

What you'll be doing

In this role, you'll:

As the Service Improvement Manager, you'll play a key role in delivering the Finance Systems programme, working with the wider programme.

• Your role will be to ensure the new and improved processes for claiming and paying Members expenses and allowances are fully implemented in the new system.
• You'll help improve ways of working to enhance the experience of Members while improving efficiency and resilience.
• You'll lead the change and continuous improvement agenda.
• You'll play a key role in supporting colleagues to deliver a service that meets the needs of members, parliamentary business and the House of Lords.

What we're looking for

We're looking for someone who can bring their skills and experience to make a meaningful contribution here.

You'll have:

• Experience of working in a management role in a service delivery function.
• Experience of leading improvements to business processes.
• Strong planning and organising skills, allocating tasks and meeting deadlines.
• Demonstrable experience of developing effective working relationships.
• Proven analytical and problem-solving skills.
• Excellent written and verbal communication, writing and presenting reports.

It would be even better if you have (or are willing to learn):

• Knowledge of service design, continuous improvement methodologies.
• Experience of digital transformation programmes and/or ERP finance systems.
• Experience working within Parliament and with members; knowledge of the Members' Finance Support Scheme.

For full details, please see the job description.

What you'll get in return

Working at the House of Lords means joining a community that values your wellbeing, growth and contribution.

You'll benefit from:

• 30 days annual leave (rising to 35 after one year).

• Generous Civil Service pension scheme.

• A comprehensive Parliamentary health and wellbeing programme.

• Access to a wide range of learning and development opportunities across diverse professions.

• The chance to witness democracy in action and work in a place of historic national significance.

The work we do is vital to the House of Lords - the second chamber of the UK Parliament. It plays a critical role in making laws, scrutinising government, and providing independent expertise on national issues.

Ready to apply?

If you're looking for an employer where you can belong, grow and thrive, we'd love to hear from you.

Please complete your online application by 23:59 on Sunday 8 th November 2026.