Infrastructure Engineer

Job description

Job summary

Join Ofgem and help shape the future of energy in Great Britain.

At Ofgem, we work on behalf of energy consumers to ensure households and businesses can rely on a safe, affordable and sustainable energy supply. As the energy sector undergoes unprecedented transformation, we're playing a critical role in delivering the UK's Net Zero ambitions. By joining us, you'll contribute to building and supporting the digital infrastructure that underpins this transition.

We're looking for an Infrastructure Engineer to support and maintain Ofgem's cloud and on-premises infrastructure services. This is an exciting opportunity to work across a diverse technology landscape, combining traditional infrastructure with modern cloud platforms and automation technologies.

In this role, you'll help ensure the reliable operation of our Microsoft Azure-focused environment, supporting virtualised services, infrastructure deployments, monitoring activities, patching programmes, and incident resolution. You'll work closely with senior engineers, architects, suppliers and business stakeholders to maintain secure, resilient and high-performing services.

You'll contribute to both business-as-usual operations and project delivery, supporting infrastructure improvements and the adoption of modern technologies such as Infrastructure-as-Code using Terraform. From server provisioning and system maintenance to monitoring, troubleshooting and disaster recovery activities, you'll play a key role in ensuring our services remain robust, compliant and responsive to business needs.

We're seeking someone with experience supporting infrastructure environments, strong problem-solving skills, and a passion for delivering excellent service. Knowledge of cloud technologies, virtualisation, monitoring tools and modern infrastructure practices would be advantageous.

At Ofgem, diversity and inclusion are central to who we are. We are committed to creating a workplace where everyone feels valued, respected and able to bring their authentic selves to work. We welcome applications from people of all backgrounds and experiences.

If you're looking for a role where your technical expertise can make a real impact on the future of energy, we'd love to hear from you.

SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK

Job description

Key Responsibilities
Provide hands-on support for cloud infrastructure services, ensuring systems operate reliably and meet service needs.
Contribute to deployments, configuration activities and routine monitoring, helping identify issues early and supporting system health.
Assist in resolving incidents by executing troubleshooting tasks, escalating appropriately, and contributing to problem investigations.
Carry out scheduled deployments, patching, updates, and routine maintenance to ensure systems remain compliant, secure, and operational.
Support improvements to tools, automation and processes by contributing suggestions, testing changes, and applying established practices.
Maintain accurate and precise documentation that supports operational continuity, knowledge sharing, and compliance.

Key Outputs and Deliverables
Provide cloud support and on-premises infrastructure environments.
Execute patching, updates, and routine maintenance activities.
Contribute to monitoring, alerting and system health checks.
Assist with deployments, configuration updates, and service integrations.
Maintain clear technical documentation for operational continuity.

Person specification

Essential Criteria:

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.

Experience carrying out infrastructure maintenance activities such as deployments, patching, upgrades, monitoring, backup and recovery, and assisting with incident resolution. (LEAD)
Experience supporting and maintaining cloud and infrastructure services, including Microsoft Azure to ensure services remain secure, available and operational. (LEAD)
Experience using automation, scripting, or Infrastructure-as-Code technologies tools to improve operational efficiency and stability. (LEAD)
Experience investigating and resolving infrastructure issues, escalating where appropriate, and working collaboratively with colleagues, suppliers and stakeholders to support effective service delivery.
Holds, or can obtain within 6 months of appointment, the Microsoft Certified: Azure Administrator Associate certification (or equivalent cloud infrastructure certification).

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be asked to deliver a technical presentation at interview stage.

Benefits

Alongside your salary of 35,232, OFGEM contributes 10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

When you press the Apply now button, you will be directed to a Civil Service test guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide personal statement evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Lucy Dowding
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments Candidate Pack_477053 Infrastructure Engineer Opens in new window (pdf, 1157kB) Role Profile - 477053 - Infrastructure Engineer Opens in new window (pdf, 142kB) Terms and Conditions Apr25 Opens in new window (pdf, 335kB)