Helpdesk Administrator - Shift

Job description

Description and requirements

Skanska are keen to hire Helpdesk Administrators on their key, long term Facilities Management contract in Northwood, near Watford. This key role will see you taking telephone calls to report issues at the Northwood site, logging the job on the system, or to simply transfer calls to other personnel on site.

These roles will see you work a shift pattern which will include (after training) Day and Night shift on a rota pattern, along with the rest of the team.

You'll:

• Answer all telephone calls within agreed SLA time scales
• Answer all emails within agreed SLA time scales and log HD's where needed
• Ensure all onsite vehicles are signed for when in use
• Ensure all accommodation keys are signed for and any spare rooms that are given out a the correct form is filled
• Make sure customers are phoned/emailed if a call back has been requested on an HD
• Provide support to accommodation when needed during working hours
• 12 hr shift worker to review jobs raised to make sure all steps have been followed

We are looking for:

• Customer Service experience - ideally incl taking calls from customers
• Ability to manage multiple tasks
• Basic computer knowledge with ability to pickup new systems/software easily
• Calm under pressure
• Able and happy to work shift pattern which includes Day and Night shifts with the rest of the team

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using [email protected] if you require any adjustments that would support you throughout your application.

More information about the role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: [email protected]

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.