Health Records Supervisor

Job description

Job summary

The Health Records Service establishes policy, objectives, staff responsibilities, operating relationships and standards that are aligned to the services we provide, guided by legal obligations as set out in legislation such as The Public Records Act 1958, The UK GDPR and Data Protection Act 2018 and The Records Management code of Practice for Health and Social Care 2022.

If you are a highly motivated and hardworking individual who would like a new challenge, working within our busy Digitised Health Records Team as a supervisor may be the role for you.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of administrative tasks. Ideally the post holder will need experience of staff management.

Please note that certain aspects of the role can be physically demanding.

Main duties of the job

Lead and work collaboratively with their team to ensure that a professional health records service is delivered to the clinical teams.

Encourage wider team working across all departments and Hospital sites.

Involvement and awareness of emerging technologies, such as Robotic Processing Automation.

Managing the workload for the team, providing a scan on demand service ensuring the effective delivery of Digitised Health records for Hospital admissions and outpatient appointments.

Encourage and introduce new ways of working, whilst maintaining operational service delivery.

Providing support and leadership to the teams, including sickness management and performance monitoring.

Delivering an effective and efficient service, providing cover when necessary for other supervisors across the service

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description
Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Skills and Attributes

Essential

• Good communication skills
• Ability to work effectively with health care professionals
• Ability to influence and persuade others
• Ability to manage difficult situations under pressure
• Ability to deliver training
• Ability to develop good and effective employee relations
• Effective planning and priortising skills
• Ability to use initiaive and meet deadlines
• Ability to maintain concentration with frequent interruptions from both staff & users of the service.
• Ability to lead & motivate a team.
• Approachable and sympathetic to staff needs.
• Flexible to the needs of the service.
• Ability to work and problem solve under pressure whilst achieving targets.
• Demonstrate a commitment to achieving high quality standards of work.
• Accurate & methodical in all aspects of work.

Qualifications and Knowledge

Essential

• Knowledge of administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience & training to Vocational/NVQ Level 3 or equivalent demonstrable experience.
• Detailed knowledge of PAS.
• Understanding of Health Board policies & procedures including HR.

Desirable

• Knowledge of CWS.
• Knowledge of WAG guidelines.

Experience

Essential

• Recent supervisory experience managing people.
• Experienced PAS user.

Desirable

• Experience of dealing with all levels of staff & the public
• Experience of CWS

Other

Desirable

• Welsh Speaker (Level 1) or willingness to work towards

Person Specification
Skills and Attributes

Essential

• Good communication skills
• Ability to work effectively with health care professionals
• Ability to influence and persuade others
• Ability to manage difficult situations under pressure
• Ability to deliver training
• Ability to develop good and effective employee relations
• Effective planning and priortising skills
• Ability to use initiaive and meet deadlines
• Ability to maintain concentration with frequent interruptions from both staff & users of the service.
• Ability to lead & motivate a team.
• Approachable and sympathetic to staff needs.
• Flexible to the needs of the service.
• Ability to work and problem solve under pressure whilst achieving targets.
• Demonstrate a commitment to achieving high quality standards of work.
• Accurate & methodical in all aspects of work.

Qualifications and Knowledge

Essential

• Knowledge of administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience & training to Vocational/NVQ Level 3 or equivalent demonstrable experience.
• Detailed knowledge of PAS.
• Understanding of Health Board policies & procedures including HR.

Desirable

• Knowledge of CWS.
• Knowledge of WAG guidelines.

Experience

Essential

• Recent supervisory experience managing people.
• Experienced PAS user.

Desirable

• Experience of dealing with all levels of staff & the public
• Experience of CWS

Other

Desirable

• Welsh Speaker (Level 1) or willingness to work towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Aneurin Bevan University Health Board
Address

Online House

Cleppa Park

Newport

NP10 8BA

United Kingdom

Employer's website