Head of Analytics Program Management

Job description

Your team responsibilities

MSCI Analytics products help our clients to quickly identify key investment insights, risk and performance attribution and analyses across all their portfolios to innovate rapidly, gain a broad view of investment risks and opportunities, and build robust portfolios that seek to deliver better strategic outcomes. The Analytics calculation engines and models are enablers and leveraged across all MSCI business lines to develop and deliver innovations across all products and a wide variety of client segments. We are looking for an expert in client-centric software product development, to lead the Analytics Program Management team and work cross-functionally with Product, Engineering, Managed Services, Research, Coverage and Marketing to create and deliver our roadmap of innovations and commercial growth of MSCI Analytics products. In this role, you will lead the development and delivery of the commercially prioritized client roadmap for the product. This includes driving key growth opportunities, collaborating closely with Product in identifying and developing new commercial use cases for profitable growth.

This position is best suited for individuals who thrive in dynamic, complex environments and embody a client first approach. The ideal candidate would have a breath of experience with the right mix of commercial-focus and deep software product understanding, ability to ramp up on new areas, passion for learning, and creativity to imagine new ways of scaling MSCI Analytics product lines.

Come join us to unlock the next wave of innovations in FinTech!

What we offer you

• At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
• Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
• Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
• You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities

• Own the 'What + Why' - Start with the customer and work backwards, including vision, strategy, long-term goals, customer & market feedback, competitive analysis, success metrics and all aspects of future roadmap, investment, innovation, and experimentation with data driven decisions.
• Influence the 'How' - Collaborate with peers across MSCI to deliver products & features as committed on time, on budget and at high quality, partner with clients & stakeholders at all levels to assess, initiate, prioritize, refine, and drive product backlogs, create MVP and user stories & acceptance criteria that represent customer requirements, help resolve complex technical trade-offs, and drive innovations to improve Reliability, Availability , Performance, Usability, Net Promoter Scores (NPS) and customer satisfaction (CSAT).
• Delight Customers - Own & drive requirements for private/public previews/GA, the "Go to Market" plan and measures of success to ensure customer/business goals are met in operational & launch plans, monitor/triage and respond to customer feedback to improve product continuously.
• Develop and advocate for product vision, build the roadmap, interact with clients to collect feedback, work cross-functionally with design, marketing, customer support, etc. over the product or feature lifecycle, from ideation through launch and beyond.
• Build and manage partnerships with all key internal and external stakeholders, partners, customers.
• Define and drive technical delivery of strategic programs.
• Define and measure program feature success metrics to drive features with business value.
• Effectively communicate program plans, progress towards business goals and status through reports, reporting back to steering committees and business owners based on business objectives and strategy as identified initially.
• Build program collateral, requirements specifications, functional and technical design, own & manage the backlog.
• Drive strategic decisions and execution to help build strategic initiatives to improve customer experience.
• Additional aspects of the role may include operations or business development or aligning multiple internal business or development teams.

Your skills and experience that will help you excel

• Degree in computer science or related technical, math, or scientific field, or equivalent work experience.
• Deep experience in owning and driving the 'What & Why,' technical depth to influence the 'How,' driving execution across globally matrixed teams, making reversible decisions and critical trade-offs.
• Experience in defining success metrics & outcomes and making data driven decisions to influence feature priorities.
• Experience working with clients, technical teams, and management to collect and translate customer/business needs into detailed product requirements and functional/technical specs
• Hands-on experience with one or more cloud platforms (e.g., Azure, AWS, GCP, Oracle, Alibaba, ...) used as the technology building blocks
• Strong communication, organizational and interpersonal skills, specifically writing skills and formal presentation skills to engineers, leadership team, non-technical partners, and customers.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle.
• Experience working on agile development teams.
• Passion for all things Data and Machine Learning. Strong track record of shaping business strategy for technical data products or data services.
• Track record of problem solving and using pilot programs, prototypes, and growth hacking approaches.
• Experience in collaboration around building visions, driving execution, making critical tradeoffs.
• Hands-on experience in leading teams to deliver cloud services and scalable platforms
• Deep collaboration skills and experience in partnering with other internal teams for cross-group dependencies
• Experience delivering and maintaining highly available large-scale systems
• Proven track record in business/product management roles

How we'll support you

• Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
• We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
• As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.
• Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.
• At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
• We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

About MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

To learn about life at MSCI visit careers.msci.com , follow us on LinkedIn and Glassdoor or join our Talent Community .

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [email protected] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on our careers site .

Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family. You are entitled to an extensive range of core benefits along with a range of additional benefits.

Core benefits:

• Private medical insurance
• Private dental insurance
• Private GP service
• Medical screening
• Life Assurance
• Long-term disability benefit
• Accident Insurance
• Critical Illness Cover
• Group Personal Pension Plan contribution

Additional benefits:

• Cycle Scheme
• Personal travel insurance
• Will Writing
• Independent Financial Advice
• Eye Test Reimbursement
• Season Ticket loan