Enquiry Officer (Two Posts)

Job description

Enquiry Officer (Two Posts)

Department

Criminal Justice

Location

Kidlington, Home Address (Hybrid)

Rank/Grade

TVP Broad Band 3F

Salary

Band 3F, circa £32,339 per annum, plus benefits

Part/Full Time

Full & Part Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Type of Contract

Permanent

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Job Advert

Two posts - one 37 hours per week and one 36.5 hours per week.

An opportunity has arisen for a PIP1 accredited investigator to join Criminal Justice Services in our busy traffic department. You will be responsible for investigating low-level traffic matters reported by members of the public via our Single Online Home portal and/or offences committed arising out of minor road traffic collisions where damage has been caused or minor injuries sustained. An ability to obtain statements and complete casefiles to National File Standard is essential as is an interest in traffic related matters. Good communication skills are required as you will be required to liaise with members of the public in person or on the telephone in order to communicate outcomes.

You will be educated to A-Level standard or equivalent with proven customer service skills and the ability to engage effectively with people at all levels. The ability to work quickly and accurately under pressure is essential as well as the ability to learn and use IT packages effectively. You will be able to prioritise and manage your own time, have recent and relevant experience in an investigator type role together with an understanding of relevant legislation.

You must have the capability to travel to different locations across the force; due to this a full UK driving licence is considered essential.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

If you have any queries please contact the Recruitment Team at quoting reference 23877. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 27th September 2026.

Find out more about our roles .

#LI-Hybrid

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more .

Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we'll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be .

Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

As part of our ongoing commitment to fair and transparent recruitment, we provide guidance on how AI may be used during the application and interview processes. Please familiarise yourself with our