Engagement and Support Officer

Job description

Job summary

The Engagement and Support Officer will champion participation which includes volunteering, patient and friend & family carer involvement and the Expert by Experience role across the trust.

Main duties of the job

This role will work with service users, friend & family carers, experts by experience and staff to share experience, inspire hope and encourage engagement in participation in the trust as an option for recovery and career development.This role will engage with individuals and groups using a peer approach, acting as a positive role model for people overcoming mental health challenges and supporting staff to embed meaningful participation approaches within their work.This role will support the facilitation, implementation, development and review of the Participation team-led patient and friend & family carer experience initiatives

About us

The People Participation Team at Sussex Partnership is a small team in the Communications and Engagement Directorate. It exists to support service users and carers to have a strong and influential voice in how the organisation is run and to find ways of working collaboratively to improve mental health services for everyone. This is based on the belief that it is only by listening to service users and carers' experiences and working with them to create change, that we will deliver the best services.

Everything we do is guided by the 4pi Involvement Standards developed by NSUN the National Survivors Users Network. This is a simple framework of standards for good practice and to monitor and evaluate involvement.

Job description

Job responsibilities

Supporting those with lived experience To use parts of your recovery story to inspire hope in others to get involved inparticipation activities in the trust To engage with service users and their friend & family carer in participation as a tool forrecovery, a way to utilise existing skills and to gain purpose and independence. To promote and make service users and friend & family carer aware of personalstrengths, skills and attributes and how these can be channelled into participation.Development of patient and friend & family carer participation To support the team to champion the importance of patient and friend & family carerexperience in shaping trust services, ensuring this is at the heart of trust activities andservice improvement. To participate in monitoring patient and friend & family carer feedback andsatisfaction with the overall service, including undertaking satisfaction surveys. To participate in a range of initiatives including listening events, focus groups and surveysto ensure that the trust involves and listen to patients and friend & family carer. To support services and teams to adopt best practice on patient / service userinvolvement. To support services and teams in the development of their Working Together Groups.

Equality, diversity and inclusion

To respect the individuality, values, cultural and religious needs of service users and friend & family carer and ensure that engagement activities consider diversity and inclusion. To highlight any inequalities or disparity in the individuals and groups who are engagedin participation in the trust. Leading specific patient and friend & family carer experience projects and undertaking projectwork as directed by the Patient and Carer Experience Lead.

Monitoring and reporting To gather feedback from patients, friend & family carer and the public and recordthis on the Participation team database. To record patient and friend & family carer and volunteer involvement activity on theParticipation team database and review this regularly with team members. To access report manager and other platforms to pull sources of data aroundpeoples experience and produce reports under the direction of the Patient andFriend & family carer Experience Lead.Recruiting, inducting and supporting volunteers and Experts by Experience To support the recruitment, induction and training of Experts by Experience

Communication and relationships To work closely with Peer Support Workers and Friend & family carer Leads toidentify service users and friend & family carer who may benefit from involvementand participation activities. To work collaboratively with services, clinicians and managers, supporting their localpatient and friend & family carer involvement strategies. To form professional relationships with service users and friend & family carer. To develop and maintain effective communication with services, departments and staff. To participate in events, conferences and workshops with a focus on patient and friend& family carer experience and volunteer celebration. To use social media platforms to promote patient and friend & family carer opportunities.

Job description
Job responsibilities

Supporting those with lived experience To use parts of your recovery story to inspire hope in others to get involved inparticipation activities in the trust To engage with service users and their friend & family carer in participation as a tool forrecovery, a way to utilise existing skills and to gain purpose and independence. To promote and make service users and friend & family carer aware of personalstrengths, skills and attributes and how these can be channelled into participation.Development of patient and friend & family carer participation To support the team to champion the importance of patient and friend & family carerexperience in shaping trust services, ensuring this is at the heart of trust activities andservice improvement. To participate in monitoring patient and friend & family carer feedback andsatisfaction with the overall service, including undertaking satisfaction surveys. To participate in a range of initiatives including listening events, focus groups and surveysto ensure that the trust involves and listen to patients and friend & family carer. To support services and teams to adopt best practice on patient / service userinvolvement. To support services and teams in the development of their Working Together Groups.

Equality, diversity and inclusion

To respect the individuality, values, cultural and religious needs of service users and friend & family carer and ensure that engagement activities consider diversity and inclusion. To highlight any inequalities or disparity in the individuals and groups who are engagedin participation in the trust. Leading specific patient and friend & family carer experience projects and undertaking projectwork as directed by the Patient and Carer Experience Lead.

Monitoring and reporting To gather feedback from patients, friend & family carer and the public and recordthis on the Participation team database. To record patient and friend & family carer and volunteer involvement activity on theParticipation team database and review this regularly with team members. To access report manager and other platforms to pull sources of data aroundpeoples experience and produce reports under the direction of the Patient andFriend & family carer Experience Lead.Recruiting, inducting and supporting volunteers and Experts by Experience To support the recruitment, induction and training of Experts by Experience

Communication and relationships To work closely with Peer Support Workers and Friend & family carer Leads toidentify service users and friend & family carer who may benefit from involvementand participation activities. To work collaboratively with services, clinicians and managers, supporting their localpatient and friend & family carer involvement strategies. To form professional relationships with service users and friend & family carer. To develop and maintain effective communication with services, departments and staff. To participate in events, conferences and workshops with a focus on patient and friend& family carer experience and volunteer celebration. To use social media platforms to promote patient and friend & family carer opportunities.

Person Specification

Qualifications

Essential

• Level 3 qualification in a health and social care related subject or equivalent practical experience
• Good standard of literacy and numeracy; GCSE English and Maths at Grade C or above
• Evidence of continuous personal and professional development

Knowledge / Experience

Essential

• Knowledge of Equality, Diversity and Human rights legislation and good practice
• Experience of working with people with mental health needs in a paid or voluntary capacity in health / social care / teaching setting
• Experience of working with a diverse range of people in a dynamic environment
• Experience of interpreting and presenting information
• Experience of supporting colleagues on projects and events
• Experience of using mental health services or supporting a family, friend or carer who uses services

Person Specification
Qualifications

Essential

• Level 3 qualification in a health and social care related subject or equivalent practical experience
• Good standard of literacy and numeracy; GCSE English and Maths at Grade C or above
• Evidence of continuous personal and professional development

Knowledge / Experience

Essential

• Knowledge of Equality, Diversity and Human rights legislation and good practice
• Experience of working with people with mental health needs in a paid or voluntary capacity in health / social care / teaching setting
• Experience of working with a diverse range of people in a dynamic environment
• Experience of interpreting and presenting information
• Experience of supporting colleagues on projects and events
• Experience of using mental health services or supporting a family, friend or carer who uses services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Sussex Partnership NHS Foundation Trust
Address

Portland House

Worthing

BN11 1HS

United Kingdom

Employer's website