Engagement Analyst � Information Requests

Job description

Job summary
At Ofgem, were helping ensure vital environmental and social schemes deliver for consumers and support Britains journey towards decarbonisation. Were now looking for Engagement Analysts to join us and support the assurance of trusted information and evidence for this important work.

Ofgem is Great Britains independent energy regulator. Were at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

Were offering two permanent roles with the chance to contribute to environmental and social schemes worth around 10 billion each year. Youll join our Strategy & Business Operations Team within the Delivery & Schemes Division, supporting work that advances decarbonisation and helps vulnerable consumers.

This is an exciting opportunity to build broad experience across a varied portfolio of nationally significant schemes while working with colleagues across Ofgem. With the potential for future deployment into other areas, youll gain valuable exposure to different aspects of operational delivery while contributing to work with a clear and meaningful purpose.

Were looking for people with strong attention to detail and the ability to independently review information from multiple sources to reach well-informed, evidence-based decisions. Youll also bring excellent organisational and communication skills, confidence using a range of IT systems and the ability to manage changing priorities while working effectively with colleagues and stakeholders.

In return, youll join a supportive and inclusive organisation where different perspectives are valued and where youll be enabled to develop your experience across operational delivery. Youll also benefit from a terrific rewards package alongside the chance to build your career while contributing to work with a meaningful public purpose.

We have a critical purpose to deliver environmental and social schemes that advance decarbonisation and support vulnerable consumers. Join us and help maintain trusted services, support fair outcomes and contribute to a cleaner, greener energy future for consumers across Great Britain.

Read on and find out more.

Job description

Key Responsibilities:

• Contributing towards the administration of the environmental schemes and achievement of key performance indicators;
• Identifying continuous improvement opportunities for streamlining business procedures to ensure robust and efficient processes;
• Ability to build good relationships and credibility with a range of colleagues and external business contacts;
• Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams;
• Liaising with teams within and outside of their own direct team to understand and prioritise workload;
• Initiate and respond to communication/enquiries from external stakeholders through telephone and emails;
• Effective and confident use of Microsoft Office suite most specifically Outlook and Excel; and
• Any other reasonable tasks within the scope of the grade and role as

Person specification

Essential Criteria:

• Ability to work independently, applying attention to detail when reviewing data and documentation, and using information from multiple sources to support well-informed, evidence-based decisions. (LEAD)
• Ability to organise and prioritise a shifting workload, delivering output under time pressure.
• Good team player while using own initiative.
• IT skills across multiple packages/systems.
• Ability to communicate well with multiple colleagues and stakeholders across the organisation at once, coordinating their engagement with tasks and cases.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Making Effective Decisions
• Developing Self and Others
• Delivering at Pace

Benefits

Alongside your salary of 26,694, OFGEM contributes 7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits;hybrid working (currently 1 day a week in the office butthis is keptunderreview), flexible working hours and family friendly policies.Pluslots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets ofestablishinga Net Zero energy system by 2050. This exciting blend of professional challenge and personal rewardidentifiescareer opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Ability and Experience.

When you press the Apply now button, you will be directed to a Civil Service test guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk) The tests you are due to take are not timed and you can complete them at your own pace. Upon passing the tests, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Sabrina Wilson
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles

Attachments Operations Engagement Analyst_Role Profile Opens in new window (pdf, 209kB) Engagement Analyst- Candidate Pack Opens in new window (pdf, 757kB) Terms and Conditions Opens in new window (pdf, 335kB)