Endoscopy Receptionist and Telephone Booking Clerk

Job description

Job summary

• Provide high quality administrative service to patients when attending the Endoscopy department, this includes updatingany patients details on Welsh Patient Administration System (WPAS), admitting patients onto Clinical Workstation (CWS)and Medilogik EMS.
• Retrieve, track and prepare notes ahead of patient attendance.
• Process referrals into the department and enter onto WPAS and Medilogik EMS.
• Make and receive calls from patients responding to partial booking letters.

Main duties of the job

• Greet patients upon arrival to their appointment in a warm and friendly manner. Ensuring all patient details are correct andup to date.
• Patient notes are prepared and correct ahead of time.
• Action any Cannot attend appointment (CNA), Did not attend appointment (DNA) and removal from WPAS as per protocolat the end of each day.
• Carry out general office duties including post, photocopying and processing relevant information.

About us

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description
Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Knowledge and Qualifications

Essential

• I.T Skills
• Good level of education

Desirable

• NVQ in admin

Experience

Essential

• Experience of working in a hospital setting
• Experience in working in an admin setting.

Desirable

• Experience working in NHS admin setting.
• Previous experience in telephone bookings
• Experience with using CWS and WPAS

Person Specification
Knowledge and Qualifications

Essential

• I.T Skills
• Good level of education

Desirable

• NVQ in admin

Experience

Essential

• Experience of working in a hospital setting
• Experience in working in an admin setting.

Desirable

• Experience working in NHS admin setting.
• Previous experience in telephone bookings
• Experience with using CWS and WPAS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Aneurin Bevan University Health Board
Address

Royal Gwent Hospital

Cardiff Road

Newport

NP20 2UB

United Kingdom

Employer's website