Employee Relations Officer

Job description

Job summary
Behind every organisation driving meaningful change is a workforce that feels supported, respected and treated fairly. At Ofgem, were committed to building an inclusive working environment that empowers our people to deliver for energy consumers. Were looking for an Employee Relations Officer to join us and help uphold the standards of fairness, integrity and professionalism that underpin our organisation.

Ofgem is Great Britains independent energy regulator. Were at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

This is a role where youll play an important part in supporting people with a critical national purpose. Youll join our Employee Relations team within the People Function, where your contribution will help ensure colleagues receive consistent, professional and compassionate support.

Youll join a collaborative environment and gain exposure to a broad range of employee relations matters and opportunities to engage with colleagues across Ofgem. Youll be well placed to build on your experience and strengthen your professional capabilities within a supportive team.

Were looking for someone with experience in HR or employee relations administration, strong organisational skills and excellent attention to detail. Youll be a confident communicator with a professional, compassionate approach, experience of managing sensitive information with discretion and able to work effectively with colleagues to meet competing priorities.

In return, youll have the chance to drive inclusivity at an organisation that encourages, supports and celebrates diverse voices and experiences, where everyone is welcome and encouraged to bring their authentic selves to work. Well enable you to develop your experience in employee relations and contribute to a positive working environment as part of a team that values your contribution and the difference you make.

We have a critical purpose to support fair, consistent and effective employee relations, creating an environment where our people can thrive and continue delivering for energy consumers. Bring your skills and commitment to Ofgem and help strengthen the people-focused foundations of an organisation at the forefront of Britains energy future.

Read on and find out more.

Job description

Key Responsibilities:

Case Administration and Documentation

• Maintain accurate case files, upload documents to HR systems, draft standard letters and ensure compliance with data protection and record keeping standards.

• Recording of meeting minutes distributing to attendees for approval and uploading to relevant case files.

Scheduling and Co-Ordination

• Ensure timely and accurate execution of HR processes aligned with service level agreements (SLAs) and internal policies.

Reporting

• Update case management systems, track progress and analyse routine reports for the ER Advisors and ER Manager.

Collateral Maintenance

• Keep ER templates, guidance documents and toolkits up to date and accessible on internal platforms.

General Support

• Handle queries, manage inboxes and provide ad hoc support to the ER Advisors during peak periods.

Person specification

Essential Criteria:

• Proven experience providing administrative and coordination support within HR and/or employee relations functions. LEAD
• Strong organisational skills with the ability to prioritise tasks and meet agreed timelines.
• Attention to detail in preparing standard correspondence and maintaining compliance with governance requirements.
• Good communication skills, both written and verbal, with a professional and customer-focused approach.
• Experience of handling sensitive information and emotive situations operating with integrity and compassion

Desirable Criteria:

• Experience working within the UK Civil Service or wider public sector, with knowledge of ER governance and processes.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Managing a Quality Service
• Working Together
• Communicating and Influencing

Benefits

Alongside your salary of 26,694, OFGEM contributes 7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits;hybrid working (currently 1 day a week in the office butthis is keptunderreview), flexible working hours and family friendly policies.Pluslots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets ofestablishinga Net Zero energy system by 2050. This exciting blend of professional challenge and personal rewardidentifiescareer opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

When you press the Apply now buttonyou will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Sabrina Wilson
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

Attachments Employee Relations Officer Candidate Pack Opens in new window (pdf, 775kB) Employee Relations Officer Opens in new window (pdf, 106kB) Terms and Conditions Opens in new window (pdf, 335kB)