Emergency Unit Administrator

Job description

Job summary

We are seeking a proactive and highly organised individual to provide comprehensive secretarial and administrative support to Consultants and their medical team. This role involves managing sensitive patient records, coordinating communications with healthcare professionals and patients, and maintaining clinical documentation with discretion and accuracy. You will also be responsible for coordinating Emergency Department rotas across multiple staff groups and handling associated administrative tasks.

This is a pivotal role requiring excellent communication skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment.

Main duties of the job

Provide a comprehensive secretarial and administrative support service to the Consultant and designated medical staff and their teams.

Be responsible for maintaining records, both manually and on a computer system and demonstrate the ability to handle sensitive and confidential patient information i.e. clinical letters, investigations and results.

Act as the first point of contact for all methods of communication on behalf of the Consultant and his/ her medical team from GP's, patients and relatives, Consultants and other Hospitals.

Be responsible for the coordination and maintenance of the EmergencyDepartment rotas across multiple staff groups and any associatedadministration tasks.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

o Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwesto Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshireo Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settingso 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providerso Numerous mental health and learning disabilities services

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 08/09/2026

Job description
Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 08/09/2026

Person Specification

Qualifications & Knowledge

Essential

• RSA/OCR III or equivalent demonstrable experience of typing plus experience of a full range of duties working in an administrative / office environment
• Knowledge of Medical / Healthcare Terminology

Desirable

• Medical terminology qualification
• AMSPAR

Experience

Essential

• Previous medical secretarial experience.
• Working knowledge of patient database systems.

Desirable

• NHS experience

Language Skills

Desirable

• Welsh Speaker (Level 1)

Other

Essential

• Flexible approach to needs of the service

Person Specification
Qualifications & Knowledge

Essential

• RSA/OCR III or equivalent demonstrable experience of typing plus experience of a full range of duties working in an administrative / office environment
• Knowledge of Medical / Healthcare Terminology

Desirable

• Medical terminology qualification
• AMSPAR

Experience

Essential

• Previous medical secretarial experience.
• Working knowledge of patient database systems.

Desirable

• NHS experience

Language Skills

Desirable

• Welsh Speaker (Level 1)

Other

Essential

• Flexible approach to needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Hywel Dda University Health Board
Address

Glangwili General Hospital

Dolgwili Road

Carmarthen

SA31 2AF

United Kingdom

Employer's website