Emergency Department Administrator - CQ

Job description

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

We have an exciting opportunity to join our Emergency Department team as an ED Administrator on a 6 month secondment.

The ED Administrator team work flexibly across the department on a fully rotational 24 hour rota which include days, nights, weekends and bank holidays as required.

The successful candidate will embark on a full training plan and will be mentored throughout the process.

Main duties of the job
• Provide a positive and approachable Reception service to all patients arriving at the Emergency Department.
• Assist the Nurse In Charge with the smooth flow of patients through the Emergency Department.
• To ensure data entry into the IT systems is accurate.

Undertake a range of administrative / relevant duties for the Emergency Department.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Educated to GCSE (or equivalent) to include English and Maths Grade C/4 or above
• NVQ Level 3 in Administration or equivalent relevant experience

Desirable criteria

• ECDL or alterative relevant IT qualification

Experience

Essential criteria

• Good understanding of office procedures and general clerical experience
• Must be used to working in busy environment with a variety of different people
• Previous experience of working as a receptionist or administrator dealing with general public / service users answering general queries

Desirable criteria

• Experience of working in an Emergency Department

Skills

Essential criteria

• Good IT skills. Knowledge of Microsoft Office including Word, Excel, Outlook

Desirable criteria

• Experience of IT systems Nervecentre, eSearcher & PAS
• Knowledge of basic medical terminology

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

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