Emergency Department Receptionist

Job description

Detailed job description and main responsibilities

The Emergency Department is the busiest area of the hospital, and we take great pride in our exceptional teamwork and commitment to delivering outstanding service across the department. As a Receptionist, you'll be at the heart of this fast-paced environment, playing a key role in supporting both patients and staff.

You'll be responsible for registering patients on arrival using the ED computer system and System One, generating ED cards and ensuring accurate booking onto the relevant systems. Once treatment has been completed, you'll collect and prepare ED cards for scanning, maintaining the flow of essential documentation.

This role also involves close liaison with medical and professional staff, as well as direct communication with patients and their relatives-both on arrival and following admission. Your ability to remain calm, professional, and compassionate will be crucial in helping us provide the highest standard of care and support.

Person specification

Qualifications

Essential criteria

• Good Basic Education
• Knowledge, Experience of Computer systems

Desirable criteria

• At least 3 GCSEs - Grade C or above, or similar qualification or experience
• In-depth knowledge of how the systems work

Experience

Essential criteria

• Clerical Experience
• Reception Experience
• Dealing with the public
• Able to prioritise own workload

Desirable criteria

• NHS Experience

Knowledge

Essential criteria

• Understanding of the need of confidentiality awareness at all times.

Desirable criteria

• Have knowledge of NHS computer systems.
• Knowledge of NHS/Hospital and the functionalities.

Skills

Essential criteria

• Accurate keyboard skills
• Flexible and adaptable
• Be methodical in way of working

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