Receptionist A&E

Job description

Job summary

We are a busy Emergency Department. We are looking for pleasant and caring Receptionists to join our efficient and professional team. You will have experience of dealing with the general public, be able to manage difficult situations and have a fundamental understanding of medical terminology and symptoms.

You will have a good general level of education at GCSE level or equivalent. You will be able to keep calm in a sometimes pressured and stressful environment, be a good communicator and have excellent organisational skills.

Main duties of the job

Emergency Department Receptionists work a flexible 24 hour rota system to include weekends, nights and bank holidays as required. In return for your hard work and dedication, we offer excellent opportunities for career progression and professional development. Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

About us

Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.

The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.

We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about the position please do not hesitate to contact us.

Job description
Job responsibilities

Please refer to the job description attached.

If you have any questions about the position please do not hesitate to contact us.

Person Specification

Experience

Essential

• Must be used to working in busy environment with a variety of different people.
• Previous experience of working as a receptionist or administrator dealing with general public / service users answering general queries.

Desirable

• Previous experience in a health care setting.

Qualifications

Essential

• You will have a good general level of education at GCSE level or equivalent.
• Basic keyboard skills/qualification.

Person Specification
Experience

Essential

• Must be used to working in busy environment with a variety of different people.
• Previous experience of working as a receptionist or administrator dealing with general public / service users answering general queries.

Desirable

• Previous experience in a health care setting.

Qualifications

Essential

• You will have a good general level of education at GCSE level or equivalent.
• Basic keyboard skills/qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust
Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website