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Job description

About The Role

Do you have a background in Customer Service management? Are you looking for your next challenge and do you want to join a dynamic and growing organisation? If so, this role could be for you.

As our Customer Services, Planning and IMS Hub Manager, you will manage the day to day running of the customer service centre and our planning teams. You will be responsible for ensuring that an excellent service is provided to our customers at all time, and you will oversee the quality control of the customer service and planning teams - resolving more complex queries received by the teams.

You will need to lead and guide our Team Leaders to develop and and working collaboratively with colleagues across LiveWest to ensure services are delivered in line with our strategic aims, values, policies, and operational standards. Overall you will be working towards creating a high performing team who will deliver to agreed targets, and to maximise outcomes for customers and LiveWest.

Interviews for the role will be held on either the 11th or 12th of June.

For more information about this role, please click here to view our candidate information pack.

About The Candidate

To be considered for the role of Customer Services, Planning and IMS Hub Manager, you will:

  • Have experience in leading and managing teams.
  • Be experienced in improving customer satisfaction.
  • Have the ability to enhance performance or working practices to deliver improved value for money.
  • Have experience in working with key partners and stakeholders internal and external to deliver shared objectives.
  • Be proactive and forward thinking for implementing change for the future.
  • Be able to motivate self and team.
  • Have experience in managing conflict within a pressurised environment.
  • Be able to deliver results whilst managing competing priorities in order to meet deadlines and deliver team performance and business objectives.
  • Possess proficient communication skills with the ability to liaise at different levels.
  • Have competent IT skills including a good working knowledge of Microsoft Suite.
  • Excellent record keeping skills.

In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension scheme, a healthcare cash back plan, and great opportunities and support to develop your career. We also offer free parking, a car share scheme and an onsite cafe.

About The Company

At LiveWest, we believe in a home for everyone. We own and manage 36,000 homes across the South West, from Cornwall to Gloucestershire.

We take the time to listen to, understand and learn from our customers. We focus on thriving as a business and employer, so we can deliver more homes and even better services.
Job Sector
Customer Service
Job Position
Customer Service Advisor
Estimated Salary
£41,000.00 - £45,100.00
Postal Code
Tolvaddon, Camborne TR14, UK Show on map
Post date
Closing date

Learn more about LiveWest

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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