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Job description

Do the right thing for our customers, our company and your career.

Working as part of the Commercial Cardmember Servicing team within the Commercial Servicing Network, our team of Customer Care Professionals will be responsible for delivery the best in class client experience for Corporate and Small Business Cardmembers in the UK market.

As well as delivering extraordinary customer care, measured by our Recommend to Friend and Overall Satisfaction scores, you will be responsible for delivering value to our Small Business customers through relevant offers.

The CSN Team already delivers outstanding results for Programme Administrators in the UK and bringing the Cardmember servicing responsibilities under the same organization gives us the ability to own the entire commercial experience for our clients.

Role & Responsibilities:

Help propel your team and its business partners to success. Here's just some of what you'll do:
  • Deliver extraordinary care, on calls, to a wide range of American Express Commercial customers with a variety of requests
  • Build meaningful relationship through consultative questioning to ensure added value for the customer
  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Document vital information
  • Re-prioritize to adapt to the ever changing environment
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

What you'll need to thrive:
  • Demonstrate personal excellence by remaining positive in difficult situations
  • Display a passion to serve by delivering extraordinary service in every interaction with our customers
  • The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis
  • Strong interpersonal, communication and listening skills
  • Strong verbal and written communication skills
  • Excellent negotiation, influential and resourceful skills
  • Analytical and problem solving skills with strong attention to detail
  • Outstanding organisational skills
Why American Express?

There's a difference between having a job and making a difference.

Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don't make a difference without it.

Don't live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on [email protected]
Industry
Banking, Financial Services
Job Sector
Customer Service
Job Position
Customer Representative
City/Town
Brighton
Address
Brighton, UK
Location
Brighton
Post date
Closing date
Reference Number
11851018

Learn more about American Express

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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