CRM & Marketing Operations Assistant

Job description

We are seeking a highly organised and detail-oriented CRM & Marketing Operations Assistant to support the administration, maintenance and effective operation of our CRM, recruitment and marketing systems.

About the Role

Working closely with the Senior Conversion Marketing Manager and wider Commercial team, you will help maintain high-quality customer data, support marketing campaigns and student recruitment activity, manage event and CRM processes, resolve routine system issues, and ensure compliance with GDPR and data management best practice.

This is an excellent opportunity for someone with CRM, database or marketing operations experience who enjoys working with systems, data and processes and takes pride in accuracy, organisation and continuous improvement.

About You

You are a natural completer-finisher with exceptional attention to detail and a passion for data quality.

You will have experience working with CRM or database platforms and be confident managing data, systems and administrative processes. You will be comfortable working independently, prioritising competing tasks and supporting colleagues across a variety of operational activities.

Essential Experience & Skills

• Experience administering or maintaining CRM systems, such as Microsoft Dynamics 365, HubSpot, Salesforce or similar.
• Experience in data quality management, database administration or record maintenance.
• Understanding of GDPR principles and handling confidential information.
• Strong Microsoft Office skills, particularly Excel.
• Experience producing reports and working with data.
• Excellent attention to detail, organisation and time management.
• Strong analytical, problem-solving and communication skills.
• Ability to work independently and collaboratively.

Desirable

• Experience with Microsoft Dynamics 365 and/or HubSpot.
• Experience within higher education, student recruitment, marketing or customer engagement environments.
• Experience supporting email marketing or marketing automation activities.

About Us

As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here .

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here .

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer.We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families . Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here .

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply

For an informal discussion about this opportunity, please contact Anita Thatcher, Senior Conversion Marketing Manager, on (E): [email protected]

Please do not hesitate to contact us for further details on E: [email protected] . Please quote reference number 5436.

Closing date for receipt of applications: 26 November 2026

Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.