CQC - Head of Market Oversight

Job description

Executive Level 3 - Starting salary from £70,000 up to £95,000 for exceptional candidates

Contracted Hours: Full time 37 hours per week

Contract Type: Permanent

Location: Flexible home-based with occasional travel to CQC Offices

Closing date: Thursday 2nd May 2024 at 11.59pm

Interview date: tbc via MS Teams

For further information about this opportunity, please either contact James White, Director of Corporate Provider & Market Oversight via his Team PA Lesley Matholus, [email protected] for an informal discussion or access the candidate pack and JD below.

**Please scroll to the very bottom of this advert for the candidate pack and JD** 

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Are you committed to helping us regulate health and social care within England?

Since April 2015, CQC Market Oversight function has been assessing the financial sustainability of certain social care providers that local authorities might find ‘difficult to replace’ in the event that they fail and there is a cessation to one or more care services.  The purpose of the scheme is to assist local authorities with their statutory responsibility to ensure continuity of care, something that is done by providing impacted local authorities with prior notice if it is judged that there will be a cessation of care owing to business failure.  There are currently 62 providers in the scheme. The scheme is not intended to prevent providers exiting the market, but rather to support local authorities to ensure continuity of care to people being supported by services and reassure people in vulnerable circumstances should a provider exit the market due to business failure.

Why this could be a great role for you…
Reporting to the Director of Corporate Provider and Market Oversight, the Head of role is a member of the Corporate Provider and Market Oversight Team and is responsible for ensuring CQC Market Oversight fulfils its statutory duty of monitoring the financial sustainability of potentially difficult to replace Adult Social Care providers.

What you will bring…
You’ll bring a track record of achieving the highest standards in finance and / or banking with substantial experience of complex workout and restructuring.  You’ll have experience across a range of different restructuring solutions, dealing with contentious situations and an understanding of insolvency procedures to enable you to make judgement-based decisions in a fair and proportionate manner based on complex and potentially contentious information.

Skilled in the management of stakeholder relationships, you’ll be an exceptional communicator, politically astute, with the clear ability to motivate a team, delivering quality driven, people focused services. An experienced financial professional who possesses strengths in skilled communication at every level to deliver corporate objectives. 

You’ll need to demonstrate a strong ethos of inclusive team working with a focus on team and individual wellbeing, an approach of working in partnership and collaboration with stakeholders and the public and a drive to encourage improvement.

The CQC Values of Excellence, Caring, Integrity and Teamwork will be at the heart of everything you do.

How to Apply….

 To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750-words) via the Recruitment System.

Your Supporting Statement should cover the following:

- How your previous experience makes you suitable for this role?
- What strengths will you bring to the role?

JD Accountabilities:

. Managing the CQC’s relationship with approximately 20 to 30 corporate providers in the Market Oversight scheme on financial issues;
. Review registration and market intelligence reports to identify potential new entrants and leavers from the Market Oversight scheme;
. Leading the financial risk assessment of corporate providers, ensuring that the analysis performed, and resultant risk judgement considers any specific business context issues;
. Approving any changes to financial templates and risk indicators due to specific business context issues;
. Liaising with the Corporate Provider Team to understand the potential financial impact of any quality related issues;
. Ensuring the delivery of proportionate, evidence-based judgements on business failure risk, and a consistent point of escalation with the provider;
. Leading the engagement with the corporate providers and senior stakeholders in standard restructuring situations, and providing support to the Director, Corporate Provider and Market . Oversight in complex and/or high-profile restructuring situations;
. Executing the regulatory actions required to ensure the CQC has enough information to assess the risk of business failure and its likely impact on the services delivered for those providers in the Market Oversight scheme;
. Procuring additional professional support when considered necessary (e.g. requesting an independent business review);
. Providing support to the Director, Corporate Provider and Market Oversight in determining the point at which Local Authorities should be notified of the CQC’s concerns;
. Performance management of a Market Oversight Manager who, amongst other things, will assist with the financial analysis.
. Ensuring effective external engagement and intelligence gathering/information sharing with all relevant stakeholders; and
. Consistently demonstrating the CQC values and behaviours that generate trust from internal and external stakeholders.

Knowledge, Skills and Experience
. 7 years’ experience of complex restructuring processes;
. 10-15 years’ experience in accountancy and/or banking;
. ACA, CIMA or similar accounting qualification;
. An insolvency qualification would be desirable;
. Excellent stakeholder relationship management skills with a credible track record of communicating with Board level executives and senior stakeholders;
. Ability to interpret and challenge analysis, including the ability to draw and interpret correlations between quality and financial indicators and their impact on business failure risk;
. Experience across a range of different restructuring solutions, dealing with contentious situations and an understanding of insolvency procedures;
. Experience of working with professional advisers, such as accountants, lawyers and insolvency practitioners;
. Excellent communication and presentation skills in both internal and external situations; and
. Experience of handling confidential and commercially sensitive information;
. Knowledge and experience of the healthcare industry, in particular the adult social care sector would be desirable;
. Knowledge of how the CQC inspects and regulates the quality of adult social care services would be desirable;

Individual Adjustments...

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected] 

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

For this role, we are particularly encouraging people from ethnically diverse communities and people with a disability to apply, who are currently under-represented at this level in the organisation.

Our Values

Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can

Link to Candidate Pack and Job Description:  Head of Market Oversight Candidate Pack.pdf