Corporate Applications Support Officer

Job description

Job summary

Across our Digital portfolio we are working to the following principles:

• Putting users' needs first
• Designing for simplicity
• Working in an agile way
• Communicating and engaging throughout

The post-holder will join the Corporate Applications Team and play a key role in the support, administration, configuration, registration authority and optimisation of a range of clinical systems and digital applications across Buckinghamshire Healthcare NHS Trust. The role will contribute to the delivery of safe, reliable and user-focused digital services that support both patient care and operational effectiveness.

Applicants are encouraged to apply early, as the vacancy may close once sufficient suitable applications have been received. The successful candidate will also be expected to participate in the Corporate Applications on-call rota, providing out-of-hours support for critical services.

Main duties of the job

The post holder will provide technical and operational support as part of the Corporate Applications Team, working with clinical and non-clinical staff, stakeholders, suppliers, and Digital & Technology teams to support a portfolio of critical applications. The role is responsible for incident and request management, system administration, configuration, user access management, Registration Authority services, role-based access control (RBAC), starter and leaver processes, doctors' inductions, testing, and change implementation.

The post holder will support key systems including CareFlow EPR, RiO, SmartNotes, CMM, Narrative, TOCA e-Triage, AVT, Patient Flow, Connect, Vitals, Workspace, TotalMobile, Community PEP, Plan of Care, Registration Authority services, and Identity & Access Management solutions. The role will help maintain system availability, data quality, information governance compliance, clinical safety standards, and operational continuity to support safe and effective patient care.

Working closely with Senior Corporate Applications Analysts, clinicians, operational teams, project teams and suppliers, the post holder will support business-as-usual services and Digital Health Programme initiatives, ensuring digital solutions continue to meet organisational and patient needs.

The post holder will work flexibly across Trust sites and participate in the Corporate Applications on-call rota, providing out-of-hours support for critical systems and services.

About us

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Job description
Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• Good digital literacy and IT skills
• Evidence of on-going personal development

Desirable

• Exposure to ITIL Practices

EXPERIENCE

Essential

• Previous experience working with Clinical Systems in a Healthcare organisation
• Troubleshooting complex applications
• Working in projects

Desirable

• Experience of EPR admin, configuration and support

SKILLS, ABILITIES & KNOWLEDGE

Desirable

• Good knowledge of NHS systems and applications used nationally within the NHS.
• Awareness of Information Governance policies and obligations, including Data Protection Act and an understanding of patient data confidentiality

SPECIAL CIRCUMSTANCES

Essential

• Able to travel between all Trust sites
• Able to work flexibly both in terms of hours, location, role including occasional evening and weekends .

Desirable

• Able to provide on-call services

Person Specification
EDUCATION, QUALIFICATIONS & TRAINING

Essential

• Good digital literacy and IT skills
• Evidence of on-going personal development

Desirable

• Exposure to ITIL Practices

EXPERIENCE

Essential

• Previous experience working with Clinical Systems in a Healthcare organisation
• Troubleshooting complex applications
• Working in projects

Desirable

• Experience of EPR admin, configuration and support

SKILLS, ABILITIES & KNOWLEDGE

Desirable

• Good knowledge of NHS systems and applications used nationally within the NHS.
• Awareness of Information Governance policies and obligations, including Data Protection Act and an understanding of patient data confidentiality

SPECIAL CIRCUMSTANCES

Essential

• Able to travel between all Trust sites
• Able to work flexibly both in terms of hours, location, role including occasional evening and weekends .

Desirable

• Able to provide on-call services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust
Address

Stoke Mandeville Hospital

Stoke Mandiville Hospital

Aylesbury

HP21 8AL

United Kingdom

Employer's website