Corporate Applications Support Officer

Job description

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients' own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

Across our Digital portfolio we are working to the following principles:

• Putting users' needs first
• Designing for simplicity
• Working in an agile way
• Communicating and engaging throughout

The post-holder will join the Corporate Applications Team and play a key role in the support, administration, configuration, registration authority and optimisation of a range of clinical systems and digital applications across Buckinghamshire Healthcare NHS Trust. The role will contribute to the delivery of safe, reliable and user-focused digital services that support both patient care and operational effectiveness.

Applicants are encouraged to apply early, as the vacancy may close once sufficient suitable applications have been received. The successful candidate will also be expected to participate in the Corporate Applications on-call rota, providing out-of-hours support for critical services.

Main duties of the job

The post holder will provide technical and operational support as part of the Corporate Applications Team, working with clinical and non-clinical staff, stakeholders, suppliers, and Digital & Technology teams to support a portfolio of critical applications. The role is responsible for incident and request management, system administration, configuration, user access management, Registration Authority services, role-based access control (RBAC), starter and leaver processes, doctors' inductions, testing, and change implementation.

The post holder will support key systems including CareFlow EPR, RiO, SmartNotes, CMM, Narrative, TOCA e-Triage, AVT, Patient Flow, Connect, Vitals, Workspace, TotalMobile, Community PEP, Plan of Care, Registration Authority services, and Identity & Access Management solutions. The role will help maintain system availability, data quality, information governance compliance, clinical safety standards, and operational continuity to support safe and effective patient care.

Working closely with Senior Corporate Applications Analysts, clinicians, operational teams, project teams and suppliers, the post holder will support business-as-usual services and Digital Health Programme initiatives, ensuring digital solutions continue to meet organisational and patient needs.

The post holder will work flexibly across Trust sites and participate in the Corporate Applications on-call rota, providing out-of-hours support for critical systems and services.

Working for our organisation

Listen to why colleagues think we are a great place to work! -