Continuous Improvement Lead

Job description

Job summary

Ofgem is Great Britains independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

Ofgem has a culture of inclusion that encourages,supportsand celebrates the diversevoicesand experiencesof our colleagues. It fuels our innovation andhelps ensure we can bestrepresentthe consumers and the communities we serve. Everyone is welcome-as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Job description

Role Purpose

The Continuous Improvement Lead will drive operational excellence across People Operations by embedding a culture of continuous improvement within a
hybrid delivery model. Reporting to the People Digital Solutions & Insights
Manager, this role will identify, design and implement process improvements
that enhance efficiency, consistency and user experience across the People
function. This includes playing a key role in the optimisation, governance and
day-to-day support of HR systems. Alongside improvement activity, the role
provides resilience and continuity for HR systems.The role will act as a strategic partner to stakeholders, using data-driven insights and Lean methodologies to streamline workflows, reduce complexity and ensure compliance with civil service standards. They will champion innovation, lead improvement projects and build capability within teams to sustain improvements, supporting the organisations commitment to delivering high quality, value-for-money HR services.

Person specification

Key Responsibilities

Continuous Improvement Initiatives

Identify, design and deliver process improvement projects across People Operations using Lean and data-driven methodologies.

Ensure alignment with civil service standards and organisational priorities.

Review and optimise HR system workflows, ensuring they are configured to support efficient, compliant and user friendly end to end processes.

Data & Performance

Use HR service data and stakeholder feedback to diagnose inefficiencies and recommend solutions.

Monitor KPIs to measure impact and sustainability of improvements.

Ensure HR system data accuracy through regular audits, data quality checks and proactive issue resolution

HR System Administration & Support

Support system configuration tasks such as workflows, permissions, templates and reference data (within role-based access controls).

Act as deputy/support for the HR Systems Administrator as required, providing cover during absence or peak demand.

Coordinate user acceptance testing (UAT) for system changes, upgrades and new releases.

Stakeholder Engagement & Change Management

Collaborate with Senior People Partners, Service Enablement Hubs and transactional teams to embed improvements.

Communicate changes effectively and manage resistance.

Partner with system owners to align system developments with business needs and improvement priorities.

Capability Building & Coaching

Develop tools, guidance and training to build continuous improvement capability within People Operations teams.

Act as a subject matter expert for improvement methodologies.

Deliver training sessions to improve People teams confidence and capability in using HR systems effectively.

Governance & Reporting

Maintain documentation of improvement projects, benefits realisation and compliance.

Provide regular updates to the People Operations Lead and senior stakeholders.

Proven track record of leading and delivering measurable process improvements across HR and/or shared service functions within a complex, multi-stakeholder organisation. Demonstrated ability to diagnose root causes, redesign processes end-to-end and deliver sustained service, quality and efficiency gains. (Lead Criteria)

Advanced ability to interpret and utilise operational data, performance metrics and workforce insights to identify system issues, prioritise improvement opportunities and build strong evidence-based cases for change. Skilled in translating data into clear, actionable recommendations for all stakeholders.(Lead Criteria)

Extensive experience leading multiple concurrent improvement workstreams, applying structured project management approaches and ensuring delivery to agreed scope, timelines and quality standards. Able to balance strategic priorities with operational delivery, anticipating risks and implementing effective mitigation plans.

Exceptional stakeholder management capability, with a proven ability to influence and negotiate at all levels, from peers to senior leadership teams. Demonstrated success in driving behavioural and cultural change, overcoming resistance and securing buy-in for new systems, processes and ways of working.

Strong coaching and facilitation skills, with experience in building organisational capability in continuous improvement. Able to mentor colleagues, lead training sessions and embed CI mindsets and behaviours, ensuring improvements are sustained and adopted long-term.

Strong knowledge of continuous improvement methodologies, such as Lean, Six Sigma and process re-engineering, with practical experience applying these tools to deliver tangible benefits with the ability to tailor methods to organisation needs.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of 35,232, OFGEM contributes 10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits;hybrid working (currently 1 day a week in the office butthis is keptunderreview), flexible working hours and family friendly policies.Pluslots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets ofestablishinga Net Zero energy system by 2050. This exciting blend of professional challenge and personal rewardidentifiescareer opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personalstatement evidencing how you meet the essentialand desirableskills and capabilities listed in the role profile. Please ensure youdemonstrateclearly, within your supporting statement, how you meet each of thecriteria listed in the role profile.In the event ofreceivinga large number ofapplications,an initialsift may take place on just thelead criteriaindicatedin the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

At Ofgem, we expect our staff to carry out their roles with honesty,fairnessand openness. They should follow the Civil Service code and be free from any influence or bias.We are committed to making sure interests are recognised,declaredand managed appropriately so that we can fulfil our duties as an energy regulator.Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearlydemonstratethat our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : [email protected]
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments Candidate Pack - Continuous Improvement Lead Opens in new window (pdf, 615kB) Continuous Improvement Lead Job Role Opens in new window (pdf, 137kB)